Business Analyst

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DatamanUSA is looking for a Business Analyst for our direct client based in HI. This is a great opportunity for someone who is a quick learner with excellent people skills.

Job Details:

Job Title: Business Analyst

Location: Honolulu, HI

Duration: 6 months

Roles & Responsibilities:

• ) Develop a PUC Operations Manual (Ops. Manual) as the central repository of internal policies, procedures, and processes:
• Organize and document high-level process maps referencing statutes, rules, orders, and policies.
• Provide step-by-step instructions and detailed process maps for prioritized administrative and business processes.
• Establish governance guidelines and change control processes.
• Standardize structure, formatting, and language.
• Implement document control processes and templates for future updates.
• Ops. Manual to be hosted on a secure PaaS or SaaS environment with low maintenance overhead, easy content management, and user-friendly navigation.
• ) Gather requirements through independent research, interviews, and working sessions with staff and stakeholders.
• ) Identify inefficiencies in policies, procedures, and processes; recommend solutions with future-state documentation and maps.
• ) Provide recommendations and technical guidance to enhance the PUC's Case & Document Management System (CDMS) developed in Salesforce or other IT systems to implement Ops. *) Manual processes.
• ) Deliver training on administrative and content management for the Ops. Manual.
  
  

Desired Qualifications:

• ) Experience in business process documentation, knowledge management, or policy development.
• ) Experience implementing document control or knowledge management systems.
• ) Background in government, nonprofit, or regulated environments (preferred).
• ) Strong analytical and critical thinking skills to interpret data and identify solutions.
• ) Excellent communication skills for engaging diverse stakeholders.
• ) Technical understanding to bridge business needs and IT feasibility.
• ) Strong problem-solving skills for complex business challenges.
• ) Expertise in process documentation and mapping, with strong writing/editing skills for clarity and consistency.
• ) Proficiency in Microsoft 365 tools (Teams, SharePoint, Word, Excel, Visio).
• ) Experience with Salesforce (preferred).