Business Analyst III

Location: Detroit, MI

Salary: $55.00 USD Hourly - $60.00 USD Hourly

Description: Our client is currently seeking a Business Analyst III

Business Analyst III

Detroit, MI

Open Ended Contract

Overview:

We're seeking a senior-level IT Business Analyst to bridge business stakeholders and technical teams, driving delivery of enterprise technology solutions. This role focuses heavily on requirements gathering, process improvement, and managing demand intake through ServiceNow.

Key Responsibilities:

• Gather, document, and validate business & system requirements
• Translate business needs into functional/technical specs
• Analyze and optimize business processes (automation, efficiency gains)
• Manage intake and prioritization via ServiceNow Demand Management
• Create BRDs, user stories, process flows, and use cases
• Support UAT and ensure alignment with business expectations
• Partner cross-functionally across IT and business units
• Track project progress, risks, and stakeholder communication
• Utilize AI tools like Microsoft Copilot for documentation and analysis
  
  

Required:

• 3-5 years as an IT Business Analyst
• Strong experience with ServiceNow (Demand Management module)
• Experience with AI tools (Microsoft Copilot or similar)
• Strong documentation (BRDs, user stories, process flows)
• Excellent stakeholder communication
• Utilities or energy industry experience
  
  

Preferred:

• Agile / Waterfall experience
• Power BI or advanced Excel
• CBAP or PMI-PBA
  
  

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Contact:

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