Business Analyst – Advanced

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DUTIES AND RESPONSIBILITES:

• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
  
  

QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
  
  

Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:

• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
  
  

Job Title: Business Analyst – Advanced

Location: Columbia, SC

Duration: 12 Months

Summary:

The Client is seeking an experienced Business Analyst to support the Information Technology Services Project Management Office (PMO) in analyzing business processes, documenting workflows, supporting system implementations, and assisting with project coordination activities.

The Business Analyst will work closely with project managers, business units, and technical teams to document current and future state workflows, identify system integration points, and support the successful delivery of IT projects. This role requires strong analytical skills, experience with enterprise systems, and the ability to translate business needs into clear technical and functional requirements.

The resource will place a key role in helping the PMO understand operational processes, improve system interactions, and support implementation efforts across multiple IT initiatives.

Responsibilities:

Business Process Analysis & Workflow Mapping

• Facilitate meetings and working sessions with business units and technical teams to understand operational processes.
• Document current state business workflows including process steps, inputs, outputs, and system interactions.
• Develop future state process maps and workflows aligned with system capabilities and project goals.
• Identify opportunities for process improvements, automation, and efficiency gains.
• Product clear process documentation including:
• Workflow diagrams
• Process maps
• Business process narratives
• Standard operating procedures
  

System Integration & Data Flow Analysis

• Assist in documenting system integrations and data flows between enterprise applications
• Analyze how systems exchange data and identify dependencies between systems.
• Document integration points, system interactions, and upstream/downstream impacts.
• Work with technical teams to understand APIs, interfaces, and system dependencies.
• Assist in identifying risks or gaps related to system integrations.
  
  

Requirements Gathering And Documentation

• Work with stakeholders to gather and document business and functional requirements.
• Translate business needs into structured documentation that can be used by development teams or vendors.
• Develop and maintain artifacts including:
• Business Requirements Documents (BRDs)
• Functional Requirements
• Use cases and user stories
• Requirements traceability matrices
  

Project Management Office (PMO) Support

• Support PMO project managers on multiple active projects.
• Assist with tracking project tasks, action items, and deliverables. PMO administrative tasks
• Help maintain project documentation
  
  

Stakeholder Engagement

• Work with business units, technical teams, and project manager to ensure clear understanding of requirements and project objectives.
• Facilitate workshops and discussions to validate workflows and system functionality.
• Support collaboration between business and technical stakeholders throughout project lifecycles.
  
  

Testing & Implementation Support

• Assist with development of system testing documentation, including test plans and test cases.
• Support User Acceptance Testing (UAT) activities and documentation.
• Validate that system functionality aligns with documented business requirements.
• Assist with implementation readiness activities as needed.
  
  

Required Qualifications:

• Bachelor’s degree in Information Systems, Business Administration, or Computer Science
• 5 year of experience as a Business Analyst supporting IT projects or enterprise systems.
• 5 years of experience analyzing system integrations and data flows between applications.
• 5 years of experience gathering and documenting business functional requirements.
• 5 years of experience facilitating meetings and workshops with business and technical stakeholders.
• 5 years of experience with system integrations, APIs, and data exchange between enterprise systems.
  
  

Preferred Qualifications:

• Experience supporting a Project Management Office (PMO).
• Experience working on enterprise IT systems implementations or modernization efforts.
• Experience using process modeling tools such as Visio, Lucidchart, or similar.
  
  

Soft Skills:

• Strong analytical, documentation, and communication skills.