Bilingual Client Care Representative

Lieu : Tltravail (Canada - doit actuellement rsider au Canada)

Organisation : Une organisation prestigieuse et de grande envergure, engage soutenir le bien-tre des employs.

propos du poste

Ce poste constitue le premier point de contact pour les personnes qui accdent aux Programmes d'aide aux employs (PAE) par l'intermdiaire de leur employeur. Vous jouerez un rle essentiel en offrant un soutien empathique et ax sur les solutions aux employs confronts des dfis personnels ou professionnels pouvant affecter leur sant mentale, leur bien-tre motionnel ou leur rendement au travail.

Ce que vous ferez

• Rpondre aux appels entrants des employs qui demandent de l'aide via les services PAE, en adoptant une approche professionnelle et empathique.
• valuer les besoins des clients et fournir des conseils sur les ressources disponibles, y compris les professionnels en sant mentale, les services de counseling et les programmes de bien-tre.
• Coordonner les rendez-vous avec des thrapeutes, psychologues et autres spcialistes, en assurant une planification rapide et prcise.
• Grer les situations de crise avec calme et professionnalisme, en triant les cas urgents et en les escaladant au besoin.
• Maintenir des dossiers prcis et grer des informations sensibles dans plusieurs systmes tout en respectant les normes de confidentialit.
• Collaborer avec les quipes internes pour assurer une prestation de service fluide et rsoudre les demandes efficacement.
• Grer un volume lev d'appels (30 50 par jour) dans un environnement dynamique tout en offrant un service la clientle exceptionnel.
• Faire preuve de solides comptences en multitche, en travaillant sur plusieurs crans et plateformes pour rpondre efficacement aux besoins des clients.
  
  

Exigences

• Matrise du franais et de l'anglais (oral et crit).
• 1 2 ans d'exprience rcente en service la clientle dans des environnements forte pression tels que centres d'appels, lignes de crise, rpartition d'urgence, services de sant mentale ou assistance routire.
• Solide comptence technique, incluant MS Office et navigation Internet.
• Connexion Internet haute vitesse fiable (minimum 10 Mbps en tlversement / 15 Mbps en tlchargement) avec une connexion filaire au modem.
• Disponibilit flexible pour travailler par quarts entre 6 h 30 et minuit (HE), du lundi au dimanche, incluant les jours fris.
• Excellentes aptitudes en communication, empathie et capacit rester calme sous pression.
• Capacit grer des conversations sensibles et faire preuve de professionnalisme en tout temps.
  
  

Pourquoi ce poste se dmarque

• Joignez-vous une organisation prestigieuse qui valorise l'engagement des employs, l'innovation et l'excellence du service.
• Recevez une formation complte pour vous prparer russir dans votre rle.
• Travaillez dans un environnement qui favorise la croissance professionnelle et l'avancement interne.
• Ayez un impact significatif en soutenant des personnes dans des moments difficiles.
  
  

Si vous tes passionn par l'aide aux autres et que vous vous panouissez dans un environnement dynamique ax sur le service, ce poste est fait pour vous. Postulez ds aujourd'hui et commencez faire la diffrence !

Location: Remote (Canada & must currently reside in Canada)

Organization: A prestigious, large organization committed to supporting employee well-being.

Type de poste & Emplacement

Ce poste Contract est bas Toronto, ON.

Taux de rmunration & Avantages

La fourchette salariale associe ce poste est de $23.00 - $23.00/hr.

Type de milieu de travail

Il s'agit d'un poste fully remote situ.

About The Role

This position serves as the first point of contact for individuals accessing Employee Assistance Programs (EAP) through their employer. You will play a critical role in providing compassionate, solution-focused support to employees facing personal or work-related challenges that may impact their mental health, emotional well-being, or job performance.

What You'll Do

• Respond to inbound calls from employees seeking assistance with EAP services, ensuring a professional and empathetic approach.
• Assess client needs and provide guidance on available resources, including mental health professionals, counseling services, and wellness programs.
• Coordinate appointments with therapists, psychologists, and other specialists, ensuring timely and accurate scheduling.
• Handle crisis situations with calmness and professionalism, triaging urgent cases and escalating appropriately.
• Maintain accurate records and manage sensitive information across multiple systems while adhering to confidentiality standards.
• Collaborate with internal teams to ensure seamless service delivery and resolve inquiries efficiently.
• Manage high call volumes (30-50 calls per day) in a fast-paced environment while delivering exceptional customer care.
• Demonstrate strong multitasking skills, working across multiple screens and platforms to support client needs effectively.
  
  

Requirements

• Fluency in French and English (spoken and written).
• 1-2 years of recent customer service experience in high-pressure environments such as call centers, crisis lines, emergency dispatch, mental health services, or roadside assistance.
• Strong technical proficiency, including MS Office and internet navigation.
• Reliable high-speed internet connection (minimum 10 Mbps upload / 15 Mbps download) with a wired connection to a modem.
• Flexible availability to work shifts between 6:30 AM and 12 AM EST, Monday through Sunday, including statutory holidays.
• Exceptional communication skills, empathy, and the ability to remain composed under pressure.
• Ability to manage sensitive conversations and demonstrate professionalism in all interactions.
  
  

Why This Opportunity Stands Out

• Join a prestigious organization that values employee engagement, innovation, and service excellence.
• Receive comprehensive training to prepare you for success in your role.
• Work in an environment that promotes career growth and internal advancement.
• Make a meaningful impact by supporting individuals during challenging times.
  
  

If you are passionate about helping others and thrive in a fast-paced, service-oriented environment, this role is an excellent fit for you. Apply today and start making a difference!

Location: Remote (Canada & must currently reside in Canada)

Organization: A prestigious, large organization committed to supporting employee well-being.

Requirements

• Fluency in French and English (spoken and written).
• 1-2 years of recent customer service experience in high-pressure environments such as call centers, crisis lines, emergency dispatch, mental health services, or roadside assistance.
• Strong technical proficiency, including MS Office and internet navigation.
• Reliable high-speed internet connection (minimum 10 Mbps upload / 15 Mbps download) with a wired connection to a modem.
• Flexible availability to work shifts between 6:30 AM and 12 AM EST, Monday through Sunday, including statutory holidays.
• Exceptional communication skills, empathy, and the ability to remain composed under pressure.
• Ability to manage sensitive conversations and demonstrate professionalism in all interactions.
  
  

Why This Opportunity Stands Out

• Join a prestigious organization that values employee engagement, innovation, and service excellence.
• Receive comprehensive training to prepare you for success in your role.
• Work in an environment that promotes career growth and internal advancement.
• Make a meaningful impact by supporting individuals during challenging times.
  
  

If you are passionate about helping others and thrive in a fast-paced, service-oriented environment, this role is an excellent fit for you. Apply today and start making a difference!

Job Type & Location

This is a Contract position based out of Toronto, ON.

Pay And Benefits

The pay range for this position is $23.00 - $23.00/hr.

Workplace Type

This is a fully remote position.

propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous acclrons la transformation de nos clients. Notre comptence en stratgie, conception, excution et oprations libre la valeur de l'entreprise par un ventail de solutions. Nous sommes une quipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amrique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacits full-stack et notre rythme. Nous sommes des penseurs stratgiques, des collaborateurs pratiques qui aident les clients exploiter le changement et matriser le dynamisme de la technologie. Nous btissons le futur en livrant les rsultats et en crant un impact positif dans nos communauts mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d'Allegis Group. Dcouvrez d'autres informations TEKsystems.com.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.