What are the responsibilities and job description for the Back office - Customer Service position at Jobs via Dice?
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- Handle inbound calls and email services inquiries on queries such as:
- Process & status of Estimate or Supplement
- Payment Status - Rental, Tow, Property Damage
- Payment Issuance
- Analyzing Payments - Void and Reissue requests
- Status of Estimates, send copy, advise assignment submission instructions
- Supplement or Estimate stuck in process
- Status of Deductible
- Status on Rental
- Advise status on Tow
- Advise status on Total Loss
- Supplements not Approved, advice on supplement process
- Customer service skills with good written and verbal communication skills (role requires email/fax/phone-based communication)
- To have good data entry skills
- To have good system skills in Excel, Word and Outlook to ensure clearance of high volumes
- Expertise in Auto Claims area will be an advantage