AWS Devops Support Engineer

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Greetings,

AWS Devops Support Engineer

Location: Phoenix, AZ ( 5 Days a week onsite )

Duration: 12 Months Contract

An AWS Support Engineer is a technical protessional 5-12yrs experience responsible for providing support to customers using Amazon Web Services (AWS). This role involves troubleshooting, resolving technical issues, optimizing cloud infrastructure, and ensuring customer satisfaction. Below is a detailed job description for an AWS Support Engineer:

Strong understanding of AWS/Azure core services (e.g., EC2, S3, RDS, Lambda, VPC, IAM, CloudWatch).

Terraform - Good hands on experience with TFE

Experience with scripting and automation tools (e.g., Python, Bash, Terraform, CloudFormation).

Good understanding of K8, Docker and containerization platform.

• CI/CD-end to end deployment process -any tool - Jenkins, GitHub, ArgeCRCI/CD AWS Pipeline and any orchestration tools
• Experience in monitoring, logging, and alerting solutions to ensure the reliability, performance, and availability of data pipelines and infrastructure components on AWS.
• AWS certification is mandatory.
• Monitoring and Alerting
  
  

Responsibilities Technical Support:

• Provide expert-level support for Azure/AWS services including Security and role.
  
  

Troubleshoot and resolve customer issues related to infrastructure, networking, security, and performance.

• Debug and resolve issues related to application deployment, scaling, and monitoring on AWS.
• Infrastructure Management:
  
  

Assist customers with setting up, configuring, and managing AWS environments.

• Guide customers on best practices for deploying and managing workloads on AWS.
  
  

Help customers migrate on-premises applications to AWS.

• Networking and Security:
  
  

Troubleshoot networking issues related to VPC, subnets, route tables, security groups, and NAT gateways.

• Provide guidance on securing AWS environments, including IAM roles, policies, encryption, and compliance.
• Assist with configuring and troubleshooting AWS Load Balancers, Route 53, and Direct Connect.
• Performance Optimization:
  
  

Analyse and optimize the performance of AWS resources and applications.

Provide recommendations for cost optimization, resource allocation, and autoscaling.

• Incident Management:
  
  

Respond to and resolve customer-reported incidents in a timely manner.

Escalate complex issues to AWS product teams and follow up until resolution.

With Regards,

Vandana

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