Automation Test Engineer (IVR & API Testing) at Dallas, TX or Memphis, TX

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Location: Memphis, TX or Dallas, TX (Hybrid 2 Days Onsite) Duration: 12 Months Employment Type: Contract (W2) Interview Process: 2 Video Interview Rounds

Job Summary

We are seeking an experienced Automation Test Engineer with a strong background in IVR Testing, API Automation, and test framework development. The ideal candidate will have hands-on experience working with Avaya or Genesys IVR platforms, Cyara, and extensive expertise in ReadyAPI and/or Restful API testing. This role will be responsible for designing, developing, and executing automated test solutions to ensure the quality, reliability, and performance of customer interaction systems and backend integrations.

The ideal candidate will have a strong background in IVR testing and automation, with proven experience testing Avaya or Genesys environments and building robust API automation solutions using ReadyAPI and RESTful APIs. This individual should be comfortable working in a fast-paced Agile environment and collaborating with cross-functional teams to deliver high-quality solutions.

Required Qualifications

• 5 years of experience in Software Quality Assurance and Test Automation.
• 2 years of experience in IVR Testing using Avaya and/or Genesys
• Hands-on experience with Cyara for IVR automation and testing.
• Strong experience developing and maintaining automated test suites using ReadyAPI and/or RESTful API testing frameworks.
• Extensive experience testing REST APIs, web services, JSON, and XML payloads.
• Experience creating and executing automated regression, integration, and end-to-end test scenarios.
• Strong understanding of software testing methodologies, test planning, and defect management processes.
• Experience working with CI/CD tools such as Jenkins, Bamboo, or similar.
• Knowledge of SQL and backend data validation.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
  
  

Preferred Qualifications

• Experience with contact center technologies and customer engagement platforms.
• Familiarity with Agile/Scrum development methodologies.
• Experience with test management tools such as Jira, Zephyr, or ALM.
• Knowledge of cloud-based testing environments.
• Experience with performance and load testing tools.
• ISTQB or equivalent testing certification is a plus.
  
  

Key Responsibilities

• Design, develop, and maintain automated test frameworks and scripts for IVR and API testing.
• Validate customer interaction flows across Avaya and/or Genesys IVR platforms.
• Develop and execute automated test cases using Cyara, ReadyAPI, and REST API testing tools.
• Perform functional, integration, regression, and end-to-end testing of IVR applications and backend services.
• Validate API requests, responses, and data integrity across integrated systems.
• Collaborate with developers, business analysts, product owners, and QA teams to ensure comprehensive test coverage.
• Analyze test results, identify defects, and work closely with development teams to resolve issues.
• Support CI/CD processes by integrating automated tests into deployment pipelines.
• Create and maintain detailed test documentation, test plans, and execution reports.
• Participate in Agile ceremonies, including sprint planning, reviews, and retrospectives.