What are the responsibilities and job description for the Application Trainer Employee Benefits & Health Insurance Platform position at Jobs via Dice?
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Responsibilities will include but are not limited to:
Responsibilities will include but are not limited to:
- Training Strategy & Planning
- Develop a training plan aligned to implementation milestones, go-live readiness, and post-launch stabilization.
- Conduct audience analysis and define role-based curricula (e.g., employees, managers, HR/benefits admins, call center/support).
- Content Development
- Create and maintain training materials: slide decks, job aids, quick-reference guides, SOPs, FAQs, and eLearning modules.
- Build scenario-based exercises reflecting real workflows (open enrollment, qualifying life events, dependent changes, evidence of insurability, confirmations).
- Training Delivery
- Facilitate instructor-led training (in-person and virtual), workshops, office hours, and train-the-trainer sessions.
- Tailor delivery for varying levels of technical proficiency; ensure accessibility and clear, plain-language instruction.
- Adoption & Change Enablement
- Reinforce key messages, process changes, and what s different impacts to employee experience and HR operations.
- Partner with communications/change teams to drive awareness and reduce resistance.
- Measurement & Continuous Improvement
- Track attendance, completion, assessments, and post-training feedback; adjust content based on outcomes.
- Maintain a knowledge base and update materials as application functionality or benefit rules change.
- Go-Live & Post-Go-Live Support
- Provide floor/virtual support during enrollment windows and early-life stabilization.
- Coordinate with help desk and product teams to identify recurring issues and close training gaps.
- Privacy, Security, and Compliance
- Ensure training emphasizes proper handling of sensitive employees and benefits data (e.g., PHI/PII), appropriate access, and secure practices.
- 2 years of experience delivering end-user training for business applications (HRIS, benefits administration, insurance/claims platforms, or similar).
- Demonstrated experience in instructional design and facilitation for both live and virtual audiences.
- Strong communication skills with the ability to translate complex workflows into clear guidance.
- Experience in creating training assets (PowerPoint, job aids, process guides) and supporting learning tracking process.
- Working knowledge of employee benefits processes (eligibility, enrollment, life events, plan selection concepts).
- Experience supporting benefits open enrollment cycles and time-sensitive training delivery.
- Familiarity with benefits-related regulations and concepts (e.g., HIPAA privacy principles, ACA concepts, COBRA administration concepts) as relevant to training messaging.
- Experience with eLearning authoring tools (e.g., Articulate, Captivate, Scribe) and virtual platforms (Teams/Zoom).
- Change management exposure (communications planning, stakeholder enablement, adoption metrics).
- Comfort operating in fast-changing implementations and tight timelines