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Role :: Application Support Engineer for Incident, Problem, Change Management
Location :: Jacksonville, FL
Type :: Fulltime
Job Description
Skills : Linux, SQL, Application Support OR Production support
Roles & Responsibilities
Role :: Application Support Engineer for Incident, Problem, Change Management
Location :: Jacksonville, FL
Type :: Fulltime
Job Description
Skills : Linux, SQL, Application Support OR Production support
Roles & Responsibilities
- Provide Technology level 2 application support for a set of applications adhering to ITIL Process like Incident Management, Problem Management , Change Management
- Drive high priority / critical issues and ensuring root cause analysis, tactical fix and permanent fix.
- Analyze, prepare and execute scripts which will operationally resolve system breaks and issues.
- Develop, configure and enhance monitoring of the application to improve the robustness of alerting capabilities
- Identify, analyze and automation of repetitive and manual tasks to improve the toil automation with the help of scripting languages.
