What are the responsibilities and job description for the Application Support Engineer position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Infinite Computer Solutions (ICS), is seeking the following. Apply via Dice today!
What you will do:
Accountable for driving production incidents to resolution, by analyzing and coordinating with the required parties and always acting as the owner and leader of the situation
Discuss technical issues with business analysts and developers
Build and optimize SQL and Splunk queries to run large databases efficiently
Analyze network issues, understand the flows and dependencies, and discuss it with the Network engineers
Install, configure, and maintain Azure based cloud as well as Microsoft Internet Information Services (IIS) environments
Perform Root Cause Analysis
Participate in application performance testing and troubleshooting across whole software and hardware stack
Perform technical evaluation of the defects and understand the impact of changes across the application
Operate effectively, and with a sense of urgency to meet deadlines and escalate issues effectively
Discuss aspects of the design with architects, team leads, and business analysts to check understanding and raise concerns
Work on a rotational on-call basis
Experience you will need to have:
5 years of experience supporting Windows based environments
5 years of experience with Microsoft Server 2012 & higher and Microsoft Internet Information Services (IIS)
3 years of experience working with cloud based architectures: Azure, AWS, TKGI
3 years of experience using monitoring tools such as Dynatrace, Splunk, Grafana or similar
Excellent communication skills - leading meetings and troubleshooting sessions
Strong troubleshooting and problem-solving skills.
Bachelor s degree in Information Technology or related fields
Experience that would be great to have:
Certified Azure Administrator AZ-104 or Azure Fundamentals
Knowledge of CI/CD (Continuous Integration/Continuous Delivery) processes
Experience with Harness or Nexus
Automation and scripting proficiency (SQL Optimization, scheduled jobs, Splunk)
Experience working in the financial services or banking industry
Ability to multi-task; demonstrating flexibility to easily adapt to changing business priorities
What you will do:
Accountable for driving production incidents to resolution, by analyzing and coordinating with the required parties and always acting as the owner and leader of the situation
Discuss technical issues with business analysts and developers
Build and optimize SQL and Splunk queries to run large databases efficiently
Analyze network issues, understand the flows and dependencies, and discuss it with the Network engineers
Install, configure, and maintain Azure based cloud as well as Microsoft Internet Information Services (IIS) environments
Perform Root Cause Analysis
Participate in application performance testing and troubleshooting across whole software and hardware stack
Perform technical evaluation of the defects and understand the impact of changes across the application
Operate effectively, and with a sense of urgency to meet deadlines and escalate issues effectively
Discuss aspects of the design with architects, team leads, and business analysts to check understanding and raise concerns
Work on a rotational on-call basis
Experience you will need to have:
5 years of experience supporting Windows based environments
5 years of experience with Microsoft Server 2012 & higher and Microsoft Internet Information Services (IIS)
3 years of experience working with cloud based architectures: Azure, AWS, TKGI
3 years of experience using monitoring tools such as Dynatrace, Splunk, Grafana or similar
Excellent communication skills - leading meetings and troubleshooting sessions
Strong troubleshooting and problem-solving skills.
Bachelor s degree in Information Technology or related fields
Experience that would be great to have:
Certified Azure Administrator AZ-104 or Azure Fundamentals
Knowledge of CI/CD (Continuous Integration/Continuous Delivery) processes
Experience with Harness or Nexus
Automation and scripting proficiency (SQL Optimization, scheduled jobs, Splunk)
Experience working in the financial services or banking industry
Ability to multi-task; demonstrating flexibility to easily adapt to changing business priorities