What are the responsibilities and job description for the Application Support Analyst position at Jobs via Dice?
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Description
We are looking for an Application Support Analyst to join our team in Utica, New York, on a contract basis. In this role, you will provide technical expertise and support for various software applications, ensuring smooth operations and resolving user issues promptly. This position requires a strong understanding of claims and billing application support within the insurance industry.
This company is about to go through a claims management system implementation, and this role will be a key driver for that transition and post implementation support.
Responsibilities:
Provide technical support for software applications, troubleshooting issues to ensure optimal functionality.
Manage and maintain Claims Management and billings systems, ensuring secure and efficient access to systems.
Collaborate with team members to address application-related concerns and implement solutions.
Document and track support requests to ensure timely resolution and follow-up.
Assist with configuring and maintaining billing software to meet operational needs.
Monitor system performance and identify areas for improvement.
Communicate effectively with stakeholders to understand and address their technical requirements.
Stay updated on emerging technologies to enhance application support processes.
Requirements
Minimum of 2 years of experience in application support or a related field.
Proficiency in Windows and MS Suite.
Strong knowledge of computer hardware and repair processes.
Experience With Billing Software And Other Business-critical Applications.
Excellent problem-solving skills and attention to detail.
Ability to work collaboratively in a team-oriented environment.
Strong communication skills to effectively interact with technical and non-technical stakeholders.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
We are looking for an Application Support Analyst to join our team in Utica, New York, on a contract basis. In this role, you will provide technical expertise and support for various software applications, ensuring smooth operations and resolving user issues promptly. This position requires a strong understanding of claims and billing application support within the insurance industry.
This company is about to go through a claims management system implementation, and this role will be a key driver for that transition and post implementation support.
Responsibilities:
Provide technical support for software applications, troubleshooting issues to ensure optimal functionality.
Manage and maintain Claims Management and billings systems, ensuring secure and efficient access to systems.
Collaborate with team members to address application-related concerns and implement solutions.
Document and track support requests to ensure timely resolution and follow-up.
Assist with configuring and maintaining billing software to meet operational needs.
Monitor system performance and identify areas for improvement.
Communicate effectively with stakeholders to understand and address their technical requirements.
Stay updated on emerging technologies to enhance application support processes.
Requirements
Minimum of 2 years of experience in application support or a related field.
Proficiency in Windows and MS Suite.
Strong knowledge of computer hardware and repair processes.
Experience With Billing Software And Other Business-critical Applications.
Excellent problem-solving skills and attention to detail.
Ability to work collaboratively in a team-oriented environment.
Strong communication skills to effectively interact with technical and non-technical stakeholders.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.