Application Support Analyst – Odessa - Plano, TX

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Hi,

We have a position which is suitable to your skillset. Please go through the below JD and let me know your interest.

Looking for candidate on W2

Title : Application Support Analyst – Odessa

Location : Plano, TX

Relevant Experience (in Yrs.): 8 years

Detailed Job Description:

• Provide L1/L2/L3 production support for the Odessa leasing and lending platform, including incident triage, root cause analysis, and resolution within agreed SLAs.
• Perform minor configuration changes in Odessa — including product setup, rate configuration, workflow rules, document templates, and user/role management.
• Analyze and implement small-scope functional enhancements in coordination with business stakeholders and the offshore delivery team.
• Investigate and resolve issues related to integrations, APIs, and data flows between Odessa and upstream/downstream systems.
• Ability to write and execute SQL queries against the Odessa database to validate data, investigate bugs, and support production troubleshooting.
• Assist with report creation and maintenance using Odessa''s reporting tools or connected reporting frameworks (SSRS, Power BI, or similar).
• Participate in requirements grooming, effort estimation, and change management processes for configuration and enhancement requests.
• Collaborate with onshore client teams and offshore delivery counterparts — ensuring clear handoffs, documentation, and knowledge transfer.
• Maintain support run books, SOPs, and knowledge base articles to reduce recurring incidents and improve team self-service.
• Adhere to AMS governance, ITIL-aligned change management, and quality assurance standards.
  
  

Required Qualifications:

• 2–5 years of experience in application support, AMS, or a similar functional/technical analyst role.
• Hands-on experience with the Odessa platform (leasing, lending, or loan servicing modules).
• Domain experience in auto finance, commercial finance, or captive finance — understanding of loan/lease lifecycle, funding, billing, and collections.
• Experience working in an onshore/offshore delivery model with distributed teams across time zones.
• Ability to interpret and write SQL queries for data investigation and validation.
• Understanding of REST/SOAP API concepts for troubleshooting integration issues.
• Familiarity with incident and change management tools (ServiceNow, Jira, or similar).
• Strong client-facing communication skills; able to translate business issues into technical actions.
• Ability to manage multiple priorities independently in a fast-paced AMS environment.
  
  

Thanks & Regards

Venkatesh Kundurthi

Team Lead || ASCII Group, LLC

Office:

Ext. 104; Direct:

38345 W. 10 Mile Rd, Ste.#365; Farmington, MI 48335

Email:

Website: