What are the responsibilities and job description for the IT Support Analyst OR IT Support Consultant – Extended Technical Support position at Jobs@UIOWA?
**Information Technology Services intends to hire either an IT Support Analyst (PIC1) or an IT Support Consultant (PIC2) based on the qualifications of the successful candidate. **
Do you have a strong interest in providing exceptional technical support to end users? Do you thrive in an active technical environment where no two days are the same? If so Extended Technical Support at the University of Iowa may be the place for you!
Extended Technical Support, part of IT Services at the University of Iowa, is home to both IT Support Analyst and IT Support Consultants who provide direct support, consultation, guidance, and training to users and identify technical solutions. These roles are responsible for the basic design, installation, setup, and maintenance of security patches, operational integrity, and support of stand-alone and networked computer systems in both Windows PC and Macintosh environments.
Key Job Duties (not all inclusive):
· Collaborating with colleagues to design, install, and configure hardware and software solutions.
· Applying security patches and maintaining operational integrity of systems.
· Providing basic training to end users on supported systems.
· Administering public resources areas, ensuring a seamless experience for all.
· Explaining technical concepts to non-technical customers in a clear and friendly manner.
· Maintaining accurate software and hardware inventory records.
· Being a go-to resource for resolving IT-related issues promptly and effectively.
These are onsite positions.
These positions are not eligible for University sponsorship for employment authorization.
There is an expectation that the individual in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold the University’s commitment to create a welcoming and respectful environment for all.
For a detailed job description of either position listed above, please email Melanie Bell at melanie-bell@uiowa.edu.
Qualifications:
IT Support Analyst:
Required Qualifications:
· Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.
· Professional support experience (typically 6 months – 1 year) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
· Experience supporting Windows personal computers and laptops.
· Experience supporting printers, multi-function devices, etc.
· Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
· Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
· Demonstrated excellent written and oral communication skills.
· Excellent interpersonal, customer service and teamwork skills (including with technical peers).
· Ablity to routinely move and transport computer equipment up to 50 pounds.
Desirable Qualifications:
· Valid US driver’s license and ability to meet UI fleet safety requirements.
· Experience supporting Apple computers and laptops.
· Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
· Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
· General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
IT Support Consultant:
Required Qualifications:
· Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.
· Professional support experience (typically 1-3 years) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
· Experience supporting Windows personal computers and laptops.
· Experience supporting printers, multi-function devices, etc.
· Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
· Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
· Demonstrated excellent written and oral communication skills.
· Excellent interpersonal, customer service and teamwork skills (including with technical peers).
· Ability to routinely move and transport computer equipment up to 50 pounds.
Desirable Qualifications:
· Valid US driver’s license and ability to meet UI fleet safety requirements.
· Experience supporting Apple computers and laptops.
· Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
· Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
· General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
Application Details:
In order to be considered, applicants must upload the following materials and mark them as “Relevant File” to the submission:
· Resume
· Cover letter
Information Technology Services will be hiring for one level listed within this requisition, depending on the qualifications of the successful finalist.
You must indicate in your cover letter the classification (IT Support Analyst or IT Support Consultant) you wish to be considered for or indicate both. Please see required qualifications above for additional information.
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For questions or additional information, please contact melanie-bell@uiowa.edu.
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