What are the responsibilities and job description for the Clerk III position at Jobs@UIOWA?
Join our dynamic team in the Department of Rehabilitation Therapies at the University of Iowa Health Care! We are seeking an enthusiastic and customer-focused Clerk III to be the face of our clinical operations. In this high-energy, fast-paced role, you will be the vital first point of contact for our patients, providing exceptional reception services, managing seamless check-in/out processes, and expertly coordinating clinic appointments. If you are a meticulous multitasker who thrives on helping others and brings a positive, friendly demeanor to every interaction, we want you to grow with us in this supportive and engaging atmosphere! This position is located on our Medical Center University Campus.
Duties to include:
• Greet and assist patients, families, visitors, vendors, and the public.
• Schedule outpatient appointments which may require coordination with other departments.
• Complete check-in processes and scheduling follow-up appointments.
• Answer multi-line, incoming phone calls and resolve our triage requests.
• Process and manage incoming occupational and physical therapy referrals and appointment requests.
• Facilitate communication between patients, families, visitors, vendors, and other care providers.
• Use of computers, electronic medical records system (EPIC), and a variety of software.
• Maintains appropriate files.
• Integrates information and may run routine queries to generate or produce reports.
• Initiates and processes standardized forms related to area of assignment.
• May also receive direction from the Administration Services Coordinator and the Clinical Services Specialist while executing duties.
• Other tasks/responsibilities as needed/assigned.
About:
University of Iowa Health Care —recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 18,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives. ®
• On Campus: This position is performed fully at the Medical Center University Campus.
• This position is Full-time, 100%
• Work Schedule: Monday through Friday, varying shifts between 7:45am-5:15pm.
• Fringe benefit package includes paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.
Minimum Eligibility Requirements:
• Any combination of related clerical office experience. Related undergraduate education and or post high school clerical training that is the equivalent to two years of full-time employment.
Desirable Qualifications:
• Previously worked in a rehabilitation setting.
• Knowledge and experience of the EPIC software system.
• Ability to thrive in a demanding environment and manage high-volume public contact effectively.
• Insurance knowledge in a healthcare setting.
• Excellent written and verbal communication skills.
• Knowledge of medical terminology.
• Skill in utilizing computer software packages and online systems.
Position and Application Details:
To be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission.
• Resume
• Cover Letter
Job openings are posted for a minimum of fourteen calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to five professional references will be requested at a later stage in the recruitment process. For additional questions, please contact Matt Hackler, HR Generalist at mhackler@uiowa.edu. This position is not eligible for university sponsorship for employment authorization.
Additional Information:
• Classification Title: Clerk III
• Appointment Type: MERIT
Compensation:
• Pay Level: 08.
• Pay Plan: Merit Alpha Matrix | University Human Resources - The University of Iowa
Contact Information:
• Organization: Rehabilitation Therapies, Medical Center University Campus
• Contact Name: Matt Hackler
• Contact Email: mhackler@uiowa.edu