What are the responsibilities and job description for the Remote Call Center Customer Service Representative position at Jobs for Humanity?
Job Description
We're looking for an Remote Call Center Customer Service Representative to support our Members' success by ensuring our warehouses run smoothly. You thrive on handling a variety of tasks, take pride in solving challenges, and have experience leading teams to enhance customer experiences.
Join our team as a Remote Call Center Customer Service Representative and help us deliver outstanding support to our clients. This role is ideal for empathetic, detail-oriented individuals who enjoy solving problems and creating positive customer experiences from the comfort of their home.
POSITION RESPONSIBILITIES
Key Responsibilities:
• Handle customer inquiries via phone, email, and chat with professionalism.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer complaints and issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.
• Adhere to company policies and compliance standards.
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
• Must be 18 years or older
• High school Diploma/GED
• Previous experience in customer service or a call center environment.
• Strong interpersonal and problem-solving skills.
• Ability to work independently and manage time effectively.
• Comfortable using multiple software systems simultaneously.
• High-speed internet and a distraction-free home office setup.
• Flexibility to work various shifts, including evenings and weekends'
Additional Information
All your information will be kept confidential according to EEO guidelines.