What are the responsibilities and job description for the Founding Head of Operations at Pairtu position at JOBS by allUP?
What is allUP? Pairtu has partnered with allUP to help streamline their hiring process. allUP is a new professional network and recruiting firm built around casual videos that will make it easier for Pairtu to get to know you beyond just a resume.
About our client: Pairtu is growing fast — but growth only works if the patient and customer experience stays exceptional and we have the operational backbone to deliver consistently.
About the Role: We’re looking for a senior, hands-on operator who can work across credentialing, payer contracting, provider onboarding, and day-to-day ops while keeping a sharp eye on patient experience and quality. You’ll own the connective tissue between our advocates, payers, and leadership team — ensuring no patient falls through the cracks, no credentialing deadline slips, and no operational ball is dropped. This is not a “manage people from a distance” role. You’ll roll up your sleeves, fix broken workflows yourself, and bring back lessons that make us faster, cleaner, and more scalable.
What You’ll Do
1. Own Credentialing & Compliance Workflows
We envision a future where every American has access to a personal healthcare navigator. Our platform is designed to democratize healthcare navigation, offering tools and resources that were previously unavailable to many. By addressing the challenges faced by patient advocates and those navigating chronic diseases or healthcare illiteracy, we're paving the way for a more inclusive and accessible healthcare system.
Culture
We have a distributed culture, mainly working out of the Americas timezone. We strive to be diverse in thinking, in hiring, and in how we tackle problems. We believe that operating excellently for our clients is our number one priority and building great products is critical.
About our client: Pairtu is growing fast — but growth only works if the patient and customer experience stays exceptional and we have the operational backbone to deliver consistently.
About the Role: We’re looking for a senior, hands-on operator who can work across credentialing, payer contracting, provider onboarding, and day-to-day ops while keeping a sharp eye on patient experience and quality. You’ll own the connective tissue between our advocates, payers, and leadership team — ensuring no patient falls through the cracks, no credentialing deadline slips, and no operational ball is dropped. This is not a “manage people from a distance” role. You’ll roll up your sleeves, fix broken workflows yourself, and bring back lessons that make us faster, cleaner, and more scalable.
What You’ll Do
1. Own Credentialing & Compliance Workflows
- Manage provider credentialing, payer enrollment, and ongoing compliance.
- Keep every contract, license, and NPI file audit-ready.
- Coordinate across advocates, providers, and payers to resolve bottlenecks fast.
- Translate leadership priorities into actionable, trackable steps.
- Build and document repeatable workflows for billing, scheduling, and intake.
- Spot operational inefficiencies and fix them — quickly.
- Monitor patient and partner touchpoints to ensure a high-quality, consistent experience.
- Close the loop on dropped calls, delayed follow-ups, or missed handoffs.
- Track KPIs across credentialing, throughput, and patient satisfaction.
- Prepare dashboards and briefings for internal and investor updates.
- Have 8 years in healthcare operations at a startup, clinic, or provider network.
- Have touched credentialing or payer enrollment directly — not just managed someone else doing it.
- Are customer-obsessed — you think operational fixes should make life better for patients and partners.
- Thrive in high-ambiguity, high-velocity environments and know how to prioritize.
- Are hands-on and execution-driven — you solve problems directly, then build the process to prevent them.
- Communicate clearly with diverse stakeholders — from an anxious senior patient to a health plan contracting lead.
- Worked with Medicare or Medicaid populations.
- Managed billing, coding, or revenue cycle processes.
- Been the “right hand” to a founder or exec team in a high-growth healthcare company.
- Flex: In SF mainly but open to some remote, with travel once per month to offices
- Ownership: You’ll have direct visibility to the CEO and leadership team from Day 1.
We envision a future where every American has access to a personal healthcare navigator. Our platform is designed to democratize healthcare navigation, offering tools and resources that were previously unavailable to many. By addressing the challenges faced by patient advocates and those navigating chronic diseases or healthcare illiteracy, we're paving the way for a more inclusive and accessible healthcare system.
Culture
We have a distributed culture, mainly working out of the Americas timezone. We strive to be diverse in thinking, in hiring, and in how we tackle problems. We believe that operating excellently for our clients is our number one priority and building great products is critical.
- Conscious Leadership Values: 15 commitment to conscious leadership
- Human connection: We’re bringing healthy human relating into the world as a healing modality, and we prioritize healthy relating within our team and in everything we do.
- Playful creativity: We bring levity, fun, and playfulness to our work.
- Excellence: in executing, thinking, writing, and communicating.
- Stop the ego: hard conversations and ripping the bandaid earlier than later. Uplift each other.
- Outwork smartly, competitive for our customers: Impact is driven that's measured on driving benefit to the end customer.
- We’re solving a $60B healthcare problem—this is your chance to be part of building the “AI OS for healthcare navigation.”
- You’ll work directly with the founding team, learn fast, and own real work from Day 1.
- A high-trust, no-BS environment where initiative is rewarded.
- Room to grow—this could become a team lead role over time.
- Impact the future of healthcare advocacy in a significant, meaningful way. Collaborate with a mission-driven team, committed to innovation and excellence.
- Competitive salary and equity for early stage and based on experience.
- Every offer will have 2 options: High equity or low equity salary.
- Compensation: $140k - $250k, founding team equity.
Salary : $140,000 - $250,000