Senior Advisory Solution Consultant - CRM

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Job Summary:

ServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers worldwide. They are seeking a CRM Advisory Solution Consultant to lead the creation and evolution of a Best Practice Proof of Concept Program focused on CRM and AI capabilities, collaborating with skilled professionals to design and improve innovative solutions.

Responsibilities:

• Design & Build POCs: Lead the creation of CRM best practice proof-of-concept environments that showcase ServiceNow CRM Workflow and AI integration capabilities.

• Drive Innovation: Develop and iterate multiple versions of the POC program, pivoting and improving based on business feedback, customer needs, and evolving technology.

• Collaborate Across Teams: Partner with product managers, engineers, technical consultants, and GTM leaders to shape and deliver scalable, high-value solutions.

• Technical Excellence: Apply deep expertise in the ServiceNow platform, especially CRM Workflow, to design innovative, extensible architecture.

• Data & Integration Expertise: Bring hands-on knowledge of integration technologies (including legacy systems), APIs, and modern data strategies such as zero data copy.

• Agility & Problem Solving: Operate at startup speed—solve technical challenges fast, and continuously look for smarter ways to build.

• Knowledge Transfer: Enable the broader team by developing documentation, conducting training, and facilitating scalable knowledge-sharing practices.

• Impact & Influence: Contribute thought leadership in architecture forums and influence how ServiceNow demonstrates CRM leadership in the market.

Qualifications:

Required:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 7 years of experience in enterprise architecture, solution consulting, or technical leadership roles.

• Proven expertise in the ServiceNow platform, especially CRM Workflow and related applications.

• Strong background in CRM architecture, integrations, and scalable solution design.

• Demonstrated success leading the creation of prototypes, proof-of-concepts, or innovation labs.

• Experience with integration patterns and tools (REST APIs, ETL, data virtualization, etc.).

• Highly collaborative and comfortable working with a technical, fast-moving team.

• Excellent problem-solving skills and the ability to adapt quickly in a dynamic environment.

• Strong communication and enablement skills, including technical writing, presentations, and workshops.

Preferred:

• Familiarity with AI/ML capabilities within ServiceNow or other enterprise platforms.

• Experience working on GTM (Go-to-Market) programs or customer engagement strategies.

• Thought leadership or published content in CRM, AI, or digital workflow solutions.

• Experience with Agile development or rapid prototyping frameworks.

• Travel, as necessary

Company:

ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions. Founded in 2004, the company is headquartered in Santa Clara, California, USA, with a team of 10001 employees. The company is currently Public Company. ServiceNow has a track record of offering H1B sponsorships.