Mid-Level Avaya Developer

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Job Summary:

Quantus Management Resources is seeking an Avaya Developer for a 6-month contract assignment. The role involves extensive programming experience on Avaya ACM, IVR, and call flows, along with strong communication and analytical skills to participate in cross-functional teams and manage program communications.

Responsibilities:

• Should have good communication along with requirement analysis skills

• Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation

• Excellent customer service skills including reporting, organization, written and oral communication and task prioritization

• Experience in program communication and program management

• Communication skills a must, PowerPoint, Visio, structured program updates

• Must be highly motivated and a self-directed individual

• Strong hands-on knowledge of Avaya Session Manager, Avaya IVR

• Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis

• Knowledge of CTI, LAN/WAN communications and VXML knowledge

• Experience with configuration and support experience in a complex multi-layered network environment

• Participate in cross-functional teams and ability to work effectively in a geographically dispersed team

• Experience working under tight deadlines and high-pressure environment

• Excellent troubleshooting and analytical skills

• Strong operational experience with Avaya Aura, Avaya ACM, IVR, and Call Flows

• Proficiency in VXML, Java, and CTI integration

• Hands-on knowledge of Avaya Session Manager and QoS

• Experience with cloud platforms (AWS) and OpenShift

• Familiarity with call center domain and multi-layered network environments.

Qualifications:

Required:

• Good communication along with requirement analysis skills

• Extensive programming experience on Avaya ACM

• Working knowledge of IVR, call flows, vectors, and adjunct routing

• System architecture, design principles and implementation

• Excellent customer service skills including reporting, organization, written and oral communication and task prioritization

• Experience in program communication and program management

• Communication skills a must, PowerPoint, Visio, structured program updates

• Highly motivated and a self-directed individual

• Strong hands-on knowledge of Avaya Session Manager

• Strong hands-on knowledge of Avaya IVR

• Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis

• Knowledge of CTI, LAN/WAN communications and VXML knowledge

• Experience with configuration and support experience in a complex multi-layered network environment

• Participate in cross-functional teams and ability to work effectively in a geographically dispersed team

• Experience working under tight deadlines and high-pressure environment

• Excellent troubleshooting and analytical skills

• Strong operational experience with Avaya Aura

• Strong operational experience with Avaya ACM

• Strong operational experience with IVR

• Strong operational experience with Call Flows

• Proficiency in VXML

• Proficiency in Java

• Proficiency in CTI integration

• Hands-on knowledge of Avaya Session Manager

• Hands-on knowledge of QoS

• Experience with cloud platforms (AWS)

• Experience with OpenShift

• Familiarity with call center domain

• Familiarity with multi-layered network environments

Preferred:

• Open Shift Preferable

Company:

Quantus Management Resources is a consulting firm that provides alternative workforce management and talent acquisition solutions. Founded in 2008, the company is headquartered in Milford, Massachusetts, USA, with a team of 2-10 employees. The company is currently Early Stage.