What are the responsibilities and job description for the Mid-Level Avaya Developer position at Jobright.ai?
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Job Summary:
Quantus Management Resources is seeking an Avaya Developer for a 6-month contract assignment. The role involves extensive programming experience on Avaya ACM, IVR, and call flows, along with strong communication and analytical skills to participate in cross-functional teams and manage program communications.
Responsibilities:
• Should have good communication along with requirement analysis skills
• Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation
• Excellent customer service skills including reporting, organization, written and oral communication and task prioritization
• Experience in program communication and program management
• Communication skills a must, PowerPoint, Visio, structured program updates
• Must be highly motivated and a self-directed individual
• Strong hands-on knowledge of Avaya Session Manager, Avaya IVR
• Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis
• Knowledge of CTI, LAN/WAN communications and VXML knowledge
• Experience with configuration and support experience in a complex multi-layered network environment
• Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
• Experience working under tight deadlines and high-pressure environment
• Excellent troubleshooting and analytical skills
• Strong operational experience with Avaya Aura, Avaya ACM, IVR, and Call Flows
• Proficiency in VXML, Java, and CTI integration
• Hands-on knowledge of Avaya Session Manager and QoS
• Experience with cloud platforms (AWS) and OpenShift
• Familiarity with call center domain and multi-layered network environments.
Qualifications:
Required:
• Good communication along with requirement analysis skills
• Extensive programming experience on Avaya ACM
• Working knowledge of IVR, call flows, vectors, and adjunct routing
• System architecture, design principles and implementation
• Excellent customer service skills including reporting, organization, written and oral communication and task prioritization
• Experience in program communication and program management
• Communication skills a must, PowerPoint, Visio, structured program updates
• Highly motivated and a self-directed individual
• Strong hands-on knowledge of Avaya Session Manager
• Strong hands-on knowledge of Avaya IVR
• Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis
• Knowledge of CTI, LAN/WAN communications and VXML knowledge
• Experience with configuration and support experience in a complex multi-layered network environment
• Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
• Experience working under tight deadlines and high-pressure environment
• Excellent troubleshooting and analytical skills
• Strong operational experience with Avaya Aura
• Strong operational experience with Avaya ACM
• Strong operational experience with IVR
• Strong operational experience with Call Flows
• Proficiency in VXML
• Proficiency in Java
• Proficiency in CTI integration
• Hands-on knowledge of Avaya Session Manager
• Hands-on knowledge of QoS
• Experience with cloud platforms (AWS)
• Experience with OpenShift
• Familiarity with call center domain
• Familiarity with multi-layered network environments
Preferred:
• Open Shift Preferable
Company:
Quantus Management Resources is a consulting firm that provides alternative workforce management and talent acquisition solutions. Founded in 2008, the company is headquartered in Milford, Massachusetts, USA, with a team of 2-10 employees. The company is currently Early Stage.
