What are the responsibilities and job description for the Junior Technical Writer position at Jobright.ai?
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Job Summary:
Onbe is a fast-growing FinTech company that innovates in the global payments marketplace. They are seeking a skilled Technical Writer to create high-quality documentation that supports their platform features, processes, and APIs, ensuring clients and internal teams can effectively use their products and services.
Responsibilities:
• Research, write, and update product documentation, including user guides, product overviews, API documentation, knowledge base articles, FAQs, and SOPs.
• Collaborate with Product Managers, UI/UX Managers, Technology partners, and business support teams to ensure our product content is complete, accurate, and up-to-date.
• Create and manage content for developer portals, help centers, and onboarding materials.
• Translate complex fintech and regulatory concepts (KYC, sanctions, real-time payments) into easy-to-understand content for various audiences.
• Incorporate visuals like diagrams, charts, and illustrations to enhance understanding.
• Maintain version control and ensure consistency across all documentation.
• Participate in documentation planning, review cycles, and content strategy development.
• Ensure all content aligns with industry standards, branding, style guidelines, and best practices in technical communication.
• Organize content in a structured, scalable, and searchable format.
• Continuously improve documentation processes, workflows, and information architecture.
Qualifications:
Required:
• Bachelor’s degree in Business, Technical Communication, Computer Science, Engineering, or a related field.
• 2-5 years of experience as a technical writer or in a similar role, preferably in the payments or fintech industry.
• Proficiency with documentation and knowledge management tools such as Confluence, Microsoft Office, Miro, or similar.
• Excellent writing, editing, and proofreading skills, with strong attention to detail.
• Strong analytical, research, communication, and organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proven experience working in an agile development environment and release management.
• Ability to manage both strategic planning and tactical execution.
Preferred:
• Experience working with Agile/Scrum environments.
Company:
Onbe is a purpose-built payment issuing platform that connects brands with consumers, workforces, and marketplaces. Founded in 1996, the company is headquartered in Chicago, Illinois, USA, with a team of 201-500 employees. The company is currently Growth Stage. Onbe has a track record of offering H1B sponsorships.