Junior Technical Writer

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Job Summary:

Onbe is a fast-growing FinTech company that innovates in the global payments marketplace. They are seeking a skilled Technical Writer to create high-quality documentation that supports their platform features, processes, and APIs, ensuring clients and internal teams can effectively use their products and services.

Responsibilities:

• Research, write, and update product documentation, including user guides, product overviews, API documentation, knowledge base articles, FAQs, and SOPs.

• Collaborate with Product Managers, UI/UX Managers, Technology partners, and business support teams to ensure our product content is complete, accurate, and up-to-date.

• Create and manage content for developer portals, help centers, and onboarding materials.

• Translate complex fintech and regulatory concepts (KYC, sanctions, real-time payments) into easy-to-understand content for various audiences.

• Incorporate visuals like diagrams, charts, and illustrations to enhance understanding.

• Maintain version control and ensure consistency across all documentation.

• Participate in documentation planning, review cycles, and content strategy development.

• Ensure all content aligns with industry standards, branding, style guidelines, and best practices in technical communication.

• Organize content in a structured, scalable, and searchable format.

• Continuously improve documentation processes, workflows, and information architecture.

Qualifications:

Required:

• Bachelor’s degree in Business, Technical Communication, Computer Science, Engineering, or a related field.

• 2-5 years of experience as a technical writer or in a similar role, preferably in the payments or fintech industry.

• Proficiency with documentation and knowledge management tools such as Confluence, Microsoft Office, Miro, or similar.

• Excellent writing, editing, and proofreading skills, with strong attention to detail.

• Strong analytical, research, communication, and organizational skills.

• Ability to work independently and as part of a team in a fast-paced environment.

• Proven experience working in an agile development environment and release management.

• Ability to manage both strategic planning and tactical execution.

Preferred:

• Experience working with Agile/Scrum environments.

Company:

Onbe is a purpose-built payment issuing platform that connects brands with consumers, workforces, and marketplaces. Founded in 1996, the company is headquartered in Chicago, Illinois, USA, with a team of 201-500 employees. The company is currently Growth Stage. Onbe has a track record of offering H1B sponsorships.