Junior Product Operations Analyst

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Job Summary:

Instawork is a leading online labor marketplace focused on creating economic opportunities for local businesses and skilled hourly workers. They are seeking a Product Operations Analyst to operationalize intelligent product features, ensuring value and efficiency for users, while collaborating with various teams to improve product performance and user experience.

Responsibilities:

• Support Product Rollouts & Adoption: Work closely with product, design, and operations teams to help execute outreach and rollout plans for new features.

• Contribute to Product Development: Act as a key tester for new product capabilities. You'll document your findings, share user feedback with the product team, and help identify areas for improvement.

• Analyze Feature Performance: Assist in monitoring the performance of new features by tracking key metrics, analyzing user behavior, and summarizing insights for the team.

• Champion the User Experience: Be a voice for our users. You'll help gather, organize, and analyze user feedback from various channels to inform the product roadmap.

• Streamline Team Operations: Support the team by identifying opportunities to make our processes more efficient, whether through better documentation, improved feedback loops, or simple automations.

Qualifications:

Required:

• An early-career professional, from a recent graduate up to 2 years of experience, looking to build a career in product operations.

• A Passion for Product & Tech: You are fascinated by how technology products are built, launched, and improved. You're eager to learn and contribute to the product lifecycle.

• Curious about AI: You don't need to be an expert, but you're an enthusiast who is interested in learning about the latest AI technologies and tools and their potential to improve user experiences.

• Analytical & Data-Curious: You have a knack for looking at data to find patterns and answer questions. You're comfortable with spreadsheets (Excel/Google Sheets) and are excited to learn more about data analysis.

• A Problem-Solver: You enjoy tackling challenges and are motivated to find efficient solutions. You're organized, detail-oriented, and not afraid to ask questions to get to the root of a problem.

• Eager to Learn Technical Skills: You have an interest in learning data analysis tools. Any exposure to SQL or other data tools is a plus, but a strong desire to learn is most important.

• Collaborative & Hands-On: You are a team player who is ready to roll up your sleeves and help with a variety of tasks, from testing new features to analyzing user feedback.

Preferred:

• Familiarity with Automation Tools: Any experience playing with tools like Zapier or other no-code/low-code platforms is a bonus.

• Data Analysis Exposure: Basic experience with SQL, Python (Pandas), or data visualization tools like Tableau or Looker.

• Internship or Project Experience: Previous internships or relevant project work in a tech, startup, or marketplace environment.

• Customer-Facing Experience: Experience in a role where you directly interacted with users or customers (e.g., customer support, community management).

Company:

Instawork is an on-demand staffing app for gig workers and hospitality businesses. Founded in 2015, the company is headquartered in San Francisco, California, USA, with a team of 501-1000 employees. The company is currently Late Stage. Instawork has a track record of offering H1B sponsorships.