Junior Core Implementations Consultant (Remote)

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Job Summary:

Nymbus is a remote-first company focusing on innovative banking solutions. The Core Implementations Consultant will assist with new client implementations, including Digital Launch and core conversions, ensuring a smooth transition to the Nymbus Core platform while serving as the primary point of contact for clients during the implementation process.

Responsibilities:

• Configure and implement Core Processing functionality.

• Document client and internal discussions and decisions.

• Provide consultation to the client during the conversion and implementation process.

• Provide conversion and implementation support to both internal and external clients utilizing phone, email, and other communication methods as applicable.

• Support ongoing client operational issues by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action.

• Communicate progress and any potential problems to management for awareness and/or resolution.

• Test new features and functionality of the Core product suite.

• Engage with clients and evaluate readiness for conversion and go-live.

• Develop and maintain procedures that are essential to client implementations.

• Be responsible for pre-conversion remote and on-site client assistance to ensure data integrity, which may include third party interfaces.

• Analyze and conduct root cause analysis on incidents during the implementation process.

• Develop and maintain the tools used to ensure the efficiency and effectiveness of the conversion and implementation process.

• Maintain flexibility in schedule to allow for travel.

• Perform all other related duties as required or assigned.

Qualifications:

Required:

• 2 years of supervisory or leadership experience required.

• Knowledge of customer service techniques and standards.

• Proven ability to manage efficiency gains as a leader.

• Proven development and motivational skills.

• Working knowledge of Google Suite (Chat, Gmail, Docs, Sheets, etc.).

• Working knowledge of project management tools such as Smartsheet.

• Working knowledge of Jira and Confluence.

• Strong verbal and written communication skills.

• Effective public presentation skills.

• Diligent Time Management and analytical skills.

• Process and detail oriented.

Preferred:

• Several years of banking experience preferred, specializing in Deposits, Loans, GL or Back Office Operations.

Company:

NYMBUS is a provider of banking technology solutions for financial institutions to innovate and grow. Founded in 2015, headquartered in Jacksonville, Florida, USA, team size 201-500 employees, currently Late Stage. Nymbus has a track record of offering H1B sponsorships.