Bare Metal Support Engineer, Mid-Level

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Job Summary:

CoreWeave is the AI Hyperscaler™, delivering cutting-edge cloud services for accelerated computing. They are seeking a Bare Metal Support Engineer to support, operate, and maintain their extensive GPU fleet, ensuring reliability and performance while collaborating with customers and engineering teams.

Responsibilities:

• Provide high-level support for customers utilizing bare-metal GPU fleets on CoreWeave Cloud.

• Diagnose, triage, and investigate reported customer issues and high-priority incidents, identifying root causes and escalating when necessary.

• Develop a deep understanding of customer workloads and use cases to provide tailored technical support.

• Coordinate remote troubleshooting and hardware interventions with Data Center Technicians.

• Create and maintain internal documentation, including troubleshooting guides, best practices, and knowledge base articles.

• Participate in an on-call rotation to support production clusters and ensure operational reliability.

• Collaborate with engineering teams to improve hardware reliability, software stability, and system performance.

• Implement automation and scripting to streamline support workflows and reduce manual interventions.

• Perform in-depth log analysis and debugging across multiple layers of the stack (firmware, drivers, hardware).

• Provide feedback to internal teams on common support issues to drive continuous improvements.

• Work with networking teams to troubleshoot connectivity issues affecting customer workloads.

• Support supercomputing infrastructure running GPU workloads at scale.

• Drive operational excellence by refining internal processes and support methodologies.

Qualifications:

Required:

• Experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting.

• Demonstrated experience driving resolutions and continuous improvements across cross-functional environments and teams within a data center environment.

• Intermediate knowledge of Linux (Ubuntu, CentOS, or similar), including command-line proficiency.

• Experience with NVIDIA GPUs, SuperMicro systems, Dell systems, high-performance computing (HPC), and large-scale data center environments.

• Experience in networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools.

• Hands-on experience with firmware updates, BIOS configurations, and driver management.

• Experience analyzing system logs and debugging issues across firmware, drivers, and hardware layers.

• Experience working with Jira, Confluence, Notion, or other issue-tracking and documentation platforms.

• Experience in scripting and automation (Python, Bash, Ansible, or similar).

Preferred:

• You’re curious about Kubernetes, Docker, and containerized infrastructure.

• You have strong problem-solving skills with a proactive and analytical mindset.

• You have excellent communication skills and a demonstrated ability to work collaboratively in a fast-paced environment.

Company:

CoreWeave is a cloud-based AI infrastructure company offering GPU cloud services to simplify AI and machine learning workloads. Founded in 2017, the company is headquartered in Livingston, New Jersey, USA, with a team of 501-1000 employees. The company is currently Public Company.