Service Manager

Want to learn more about this role and Jobot? Click our Jobot logo and follow
our LinkedIn page!


Job details:
Lead Field Service Operations, Technicians, Customers, and Growth in Western Massachusetts

This Jobot Job is hosted by: Cody MacLellan
Are you a fit? Easy Apply now by clicking the "Easy Apply" button
and sending us your resume.
Salary: $90,000 - $105,000 per year


A bit about us:

The Service Manager is responsible for leading day-to-day field service operations for a growing commercial service organization in Western Massachusetts. This individual will oversee field technicians, coordinate scheduling and dispatch, maintain strong customer relationships, and ensure service work is completed safely, efficiently, and profitably.

The ideal candidate is a hands-on leader with experience managing technicians in a commercial, industrial, mechanical, facilities, or equipment service environment. This position requires someone who can balance team leadership, customer needs, operational performance, and the demands of a fast-paced field service operation.


Why join us?

• A team-first culture where your voice matters, with leadership that trusts you to run your department.
• Competitive pay and benefits, with real opportunities for growth as the company expands.
• A workplace that values hard work, humor, and mutual respect. No two days are the same.
• You'll be the go-to problem-solver, not just a scheduler. Real ownership over how your department runs.
• Direct visibility with leadership. Your input on process and team decisions actually gets heard.
  
  
  

Job Details

Key Responsibilities

• Lead, coach, and develop a team of field service technicians
• Manage daily scheduling, dispatch, workload allocation, and emergency service needs
• Ensure technicians have the equipment, materials, information, and support necessary to complete work efficiently
• Monitor service quality, technician productivity, response times, and department performance
• Maintain strong relationships with commercial and industrial customers
• Provide operational and technical support for complex field service issues
• Review work orders, labor hours, materials, and service documentation for accuracy
• Coordinate equipment, parts, and material requirements with internal teams and vendors
• Address customer concerns and resolve service-related issues professionally and efficiently
• Support technician recruiting, onboarding, training, development, and performance management
• Maintain and enforce company safety standards and field service procedures
• Identify opportunities for additional service work, preventative maintenance, and account growth
• Monitor department costs, labor utilization, margins, overtime, and profitability
• Partner with sales, operations, and company leadership to support overall business performance
  

Preferred Qualifications

• 3 years of field service, service management, operations, or related leadership experience
• Experience leading, scheduling, and developing field service technicians
• Background in commercial or industrial service, mechanical systems, facilities services, material handling, equipment service, or a related industry preferred
• Strong mechanical aptitude with exposure to electrical troubleshooting
• Understanding of service estimates, work orders, labor requirements, and job costing
• Strong customer service, communication, and problem-solving skills
• Demonstrated ability to develop technicians and hold teams accountable for performance
• Ability to balance customer satisfaction, technician utilization, quality, and profitability
• Comfortable working in a fast-paced service environment with changing priorities and urgent service needs
• Valid driver's license
  
  

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

<sub>Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy</sub>


Want to learn more about this role
and Jobot?
Click our Jobot logo and follow our LinkedIn page!