Service Desk Engineer

Service Desk Engineer needed for large well established California Bank (contract)

This Jobot Consulting Job is hosted by: Joseph Calabrese
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $25 - $28 per hour

A bit about us:

Service Desk Engineer needed for large well established California Bank

Why join us?

• Leverage the latest technologies
• Strong while contracted benefits (M,D,V, and 401k)

Job Details

Job Details:

Seeking a dynamic and skilled Service Desk Engineer to join our team on a permanent basis. The ideal candidate will be responsible for maintaining and improving our company's IT infrastructure, ensuring that our systems are always up-to-date, secure, and efficient. This role is critical to our business operations, as it ensures that our team has the tools and resources necessary to provide excellent service to our clients.

Responsibilities:

• Provide first-line IT support to all staff members, addressing any issues related to our software, hardware, or network.
• Utilize Zendesk to manage and respond to IT support tickets in a timely and effective manner.
• Implement ITSM best practices to ensure efficient and effective IT service management.
• Maintain, upgrade, and troubleshoot Windows-based systems and servers.
• Collaborate with the IT team to develop and implement IT strategies and systems that align with our business objectives.
• Ensure the security of our IT systems, implementing necessary updates and safeguards to protect sensitive data.
• Conduct regular audits and tests to identify any potential issues or opportunities for improvement.
• Provide training and guidance to staff on new systems, software, and best practices for IT use.

Qualifications:

• A minimum of 2 years of experience in IT support or a related role.
• Expertise in Zendesk, ITSM, and Windows. Experience with other similar platforms will also be considered.
• A degree in Computer Science, Information Technology, or a related field is preferred.
• Strong problem-solving skills and the ability to think on your feet.
• Excellent communication skills, with the ability to explain complex IT concepts in a clear and understandable manner.
• A commitment to staying up-to-date with the latest developments in IT and the mortgage industry.
• A team-oriented mindset, with a willingness to collaborate and share knowledge with colleagues.
• The ability to manage multiple tasks and priorities in a fast-paced, deadline-driven environment.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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