What are the responsibilities and job description for the Customer Onboarding Manager position at Jobot?
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Job details:
Denver, CO (Hybrid – 2–3 Days In Office)
This Jobot Job is hosted by: Kelly Breen
Are you a fit? Easy Apply now by clicking the "Easy Apply" button
and sending us your resume.
Salary: $75,000 - $110,000 per year
A bit about us:
Founded nearly a decade ago and based in Denver, with a growing national footprint, we are a technology-enabled storage solutions provider helping enterprise organizations centralize and manage storage assets across the country. Powered by proprietary technology, we streamline the administrative complexity of managing distributed storage portfolios, creating efficiencies across operations, procurement, and sales teams. We are a high-growth, private equity-backed organization building a scalable enterprise sales engine.
Why join us?
Key Responsibilities
Onboarding & Implementation
• Own project management for new customer implementations from contract signature through steady-state handoff
• Lead kickoff meetings, build structured implementation plans, and own portal setup including account hierarchy, roles, and permissions
• Lead platform demos and deliver training sessions that prepare customers for go-live
Expansion & Handoff Management
• Own expansion projects — new locations, new services, and scope changes — on the same playbook as net-new onboarding
• Take clean handoff from Sales Operations and run a formal handoff meeting to Client Operations at the close of every implementation
Documentation & Communication
• Author project charters and convert kickoff notes into formal requirements documentation
• Send weekly customer-facing status updates and gather post-implementation NPS and CSAT feedback
Qualifications
• 4–6 years in customer onboarding, implementation, or project management within SaaS or tech-enabled services
• Proven experience managing complex implementations from kickoff through go-live
• Strong project management skills; proficiency with Monday.com or MS Project and HubSpot
• Excellent communication skills with comfort leading kickoff meetings, training sessions, and go-live reviews
Customer-focused, highly accountable, and comfortable in a high-growth environment
Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy
Want to learn more about this role
and Jobot?
Click our Jobot logo and follow our LinkedIn page!
our LinkedIn page!
Job details:
Denver, CO (Hybrid – 2–3 Days In Office)
This Jobot Job is hosted by: Kelly Breen
Are you a fit? Easy Apply now by clicking the "Easy Apply" button
and sending us your resume.
Salary: $75,000 - $110,000 per year
A bit about us:
Founded nearly a decade ago and based in Denver, with a growing national footprint, we are a technology-enabled storage solutions provider helping enterprise organizations centralize and manage storage assets across the country. Powered by proprietary technology, we streamline the administrative complexity of managing distributed storage portfolios, creating efficiencies across operations, procurement, and sales teams. We are a high-growth, private equity-backed organization building a scalable enterprise sales engine.
Why join us?
- Competitive Compensation: $75,000–$100,000 base 10% discretionary bonus
- Full Benefits: Medical, dental, vision, 401K with a match, and unlimited PTO
- Hybrid Flexibility: 2–3 days per week in Denver office
- Strong Leadership Exposure: Direct partnership with CEO
- Growth Trajectory: Join during scaling phase with significant upside, this is a newly created position designed to grow
Key Responsibilities
Onboarding & Implementation
• Own project management for new customer implementations from contract signature through steady-state handoff
• Lead kickoff meetings, build structured implementation plans, and own portal setup including account hierarchy, roles, and permissions
• Lead platform demos and deliver training sessions that prepare customers for go-live
Expansion & Handoff Management
• Own expansion projects — new locations, new services, and scope changes — on the same playbook as net-new onboarding
• Take clean handoff from Sales Operations and run a formal handoff meeting to Client Operations at the close of every implementation
Documentation & Communication
• Author project charters and convert kickoff notes into formal requirements documentation
• Send weekly customer-facing status updates and gather post-implementation NPS and CSAT feedback
Qualifications
• 4–6 years in customer onboarding, implementation, or project management within SaaS or tech-enabled services
• Proven experience managing complex implementations from kickoff through go-live
• Strong project management skills; proficiency with Monday.com or MS Project and HubSpot
• Excellent communication skills with comfort leading kickoff meetings, training sessions, and go-live reviews
Customer-focused, highly accountable, and comfortable in a high-growth environment
Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy
Want to learn more about this role
and Jobot?
Click our Jobot logo and follow our LinkedIn page!
Salary : $75,000 - $110,000