What are the responsibilities and job description for the Technical Account Manager - Florida / Texas position at JobNimbus?
We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our "call to adventure" to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you'll even land a new job!
Mission
The Technical Account Manager is responsible for customer retention, risk mitigation, and product adoption within their book of business — driving results through proactive technical strategy, consultative enablement, and cross-functional collaboration. The goal is to help every customer in your book of business adopt the platform and become a longtime core power user.
What You'll Be Doing
Matt Nelson - Specialist in hiring amazing people, lover of music, Connect Four, ping pong, tennis, pickleball, photography, celebrating birthdays, the Red Sox, and recruiting.
Mission
The Technical Account Manager is responsible for customer retention, risk mitigation, and product adoption within their book of business — driving results through proactive technical strategy, consultative enablement, and cross-functional collaboration. The goal is to help every customer in your book of business adopt the platform and become a longtime core power user.
What You'll Be Doing
- Own your book of business — build relationships, run customer calls, and drive product adoption of key features (Jobs, NSE, Payments and others)
- Resolve customer-critical escalations in coordination with the Customer Account Executive (CAE), protecting CSAT and retention
- Track pain points and address risk factors early to prevent downgrades and churn
- Partner with CAEs, Product, Marketing, Events, and Professional Services to build adoption roadmaps, run webinars, staff trade shows, and support long-term customer success
- Own KPIs including Payments usage, Supplier usage, key feature adoption (Tier 3 accounts), and CSAT — all at or above best-of-class benchmarks
- Proven success in a customer-facing technical role — account management, customer success, or technical support
- Strong consultative skills with the ability to translate product features into customer outcomes
- Comfortable owning and resolving escalations under pressure
- Confident presenting and training customers, one-on-one or via webinar
- Self-motivated, metrics-driven, and a strong cross-functional collaborato
- Ownership. You own the outcomes, drive initiatives, and solve problems proactively. If you need direction and someone to hold your hand, this job is not for you.
- Customer Obsessed. Everything we build should leave our customers saying, "Aw dip. This product is off the charts cool. Whoever wrote that code deserves a raise!"
- Proactive Learning. You stay ahead of the curve, continuously learning and implementing cutting-edge technologies.
- Team Commitment. You build, mentor, and lead a high-performance team that delivers results together.
- Self Awareness. You know your strengths, weaknesses, and how to surround yourself with the right talent to succeed.
Matt Nelson - Specialist in hiring amazing people, lover of music, Connect Four, ping pong, tennis, pickleball, photography, celebrating birthdays, the Red Sox, and recruiting.