Professional Services Consultant (Orlando, Florida)

We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job!

Mission: 

The Professional Services Consultant empowers contractors to become heroes in their business by designing and implementing tailored JobNimbus solutions that fit their workflows, accelerate adoption, and drive measurable results. As part of the JobNimbus Professional Services team, you’ll blend consultative expertise, industry knowledge, and creative problem-solving to help our customers reach operational excellence.  You’ll guide new implementations, deliver hands-on training, and act as a trusted advisor - ensuring every customer not only learns JobNimbus but thrives because of it.  You’ll collaborate closely across teams - Sales, Customer Success, Product, and Partners - to ensure every stage of the customer journey drives value and retention, following the Bowtie Model of customer experience. 

What You'll Be Doing:

• Lead customized onboarding, workflow design, and data configuration for new and existing customers through remote and onsite engagements. 
• Translate customer business processes into scalable JobNimbus workflows, automations, and best practices that improve operational efficiency.
• Listen deeply, diagnose challenges, and guide customers towards practical solutions that improve operational efficiency
• Facilitate engaging workshops, both virtual and in-person, to empower customer teams to adopt and master JobNimbus 
• Partner with Sales, Customer Success, and Product Teams to ensure seamless customer handoffs, product feedback loops, and continuous improvement.
• Track deliverables, maintain billable utilization, and ensure all implementations meet quality and timeline standards. 
• Conduct onsite sessions and training as requited - up to 50% travel during peak sessions. 
• More than setting up a JobNimbus Account. you would also be applying industry best practices, and unleashing the power of the platform through advanced setup and automation
• It can be hard to lead a workshop. As a Professional Services Consultant, you will help guide our logos help show them how to grow in the best possible ways

What Makes You the Hero for This Job:

• You will be based within the Orlando area
• 3 years in customer-facing roles such as implementation, consulting, customer success, or account management
• Strong written and verbal communication skills, including workshop facilitation and storytelling
• Ability to manage multiple projects, deadlines, and customer personalities
• Experience configuring SaaS systems; CRM experience preferred.
• Working knowledge of automation, reporting, and integrations (QuickBooks, HOVER, Zapier, etc) 
• Proficiency in Google Workspace or Microsoft Office Suite
• Construction or roofing industry experiencer preferred
• Willingness to travel up to 50%
   

 Superpowers:

• Team Commitment. You know that moment in the Hunger Games where Katnis Everdeen shoots President Coin instead of President Snow and everyone’s head exploded?  That is because she knew what was best for Panem and she was so committed she made the larger, harder decision.  That is the level of commitment we need.  Minus the killing of course! 
• Extreme Ownership. We need someone who embodies this value and can figure things out and move quickly.  If you need direction and someone to hold your hand, this job is not for you.  

Mentor (Hit us up to get more information)

Matt Nelson - Specialist in hiring amazing people, lover of music, Connect Four, ping pong, tennis, pickleball, photography and recruiting.

JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.

If you have any questions regarding this job post, please email jobs@jobnimbus.com.