People Operations Generalist

We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job!

Mission:

The People Operations Generalist is the frontline operator and administrator of the PX team, serving as the first point of contact for the JForce when it comes to people-related support. They manage Tier 1 questions, basic ticket handling, and upkeep/processing of HRIS systems and tools. This is an individual contributor role, designed to be responsive, and service-oriented. Administrative responsibilities focus on being process-driven and delivering reliable results. They support day-to-day employee needs while escalating systemic or complex issues to the People Operations Manager.

What you’ll be doing:

• Be the frontline Tier 1 HR support for the JForce. Manage Jira PX tickets. Respond fast. Hit SLA.
• Facilitate new hire orientation coordination with the People Success Coach.
• Own core HR administration. Keep org chart, role data, and documents current. Generate offer letters.
• Process all employee changes. Track probationary periods. Log anniversaries and all hands updates.
• Administer benefits under direction of the PX Manager. Handle enrollments, changes, monthly reconciliations. Coordinate leaves of absence. Assist with disability accommodation documentation.
• Support performance management administration. Process warnings. Follow up with managers for closure. Manage assigned cases.
• Manage employee separations. Ensure documentation and system steps are complete. Coordinate separation agreements administration.
• Assist with employee relations administration and investigations as assigned.
• Compile and share employee metrics. Turnover. eNPS by department. Compensation reviews. DEI metrics.
• Ensure compliance reporting. EEO and ACA. Handle unemployment correspondence. Manage onboarding documentation.
• Maintain a 100% ticket resolution rate within SLA and drive PX CSAT and eNPS in the right direction.
  
  

What makes you the hero for this job:

• Two or more years in HR operations or people operations in a fast-moving SaaS or similar environment.
• Hands-on with HRIS and ticketing tools such as Jira. Able to own changes across multiple systems.
• Solid benefits administration fundamentals including enrollments, LOA coordination, and monthly reconciliations.
• Working knowledge of compliance basics including EEO and ACA reporting and unemployment workflows.
• Proven new hire onboarding and orientation coordination.
• Discreet and trustworthy with sensitive information. Strong judgment in employee relations triage.
• Obsessed with process. Meticulous documentation. Zero dropped balls.
• Clear and kind communicator. Service mindset. You close the loop with employees and managers.
• Strong follow-through. You chase every task to complete within SLA.
• Data-friendly. Comfortable compiling and sharing people metrics.
  
  

Values:

• Ownership. You own the outcomes, drive initiatives, and solve problems proactively. If you need direction and someone to hold your hand, this job is not for you.
• Customer Obsessed. Everything we build should leave our customers saying, "Aw dip. This product is off the charts cool. Whoever wrote that code deserves a raise!"
• Proactive Learning. You stay ahead of the curve, continuously learning and implementing cutting-edge technologies.
• Team Commitment. You build, mentor, and lead a high-performance engineering team that delivers results together.
• Self Awareness. You know your strengths, weaknesses, and how to surround yourself with the right talent to succeed.