What are the responsibilities and job description for the Deputy Managing Director, IT Operations position at Jobleads-US?
Job Title:
Deputy Managing Director, IT Operations
About the Role:
The Deputy Managing Director (DMD) of Operations will oversee the management and operations within the Digital Solutions department as well as the technological infrastructure and strategic platform architecture.
Key Responsibilities:
- Operational Oversight: Lead and support the day-to-day operations of the Digital Solutions department, ensuring all functions are operating smoothly, efficiently, effectively and consistent with established standards.
- Client Relationship Management: Develop and maintain strong relationships with business units and leaders, ensuring Digital Solutions has embedded a successful client experience program that meets established goals and objectives.
- Liaison with UMass Chan IT/Infosec: Act as the primary liaison between the Digital Solutions department and UMass Chan IT and Information Security teams to ensure alignment on technical strategies, cybersecurity protocols, and compliance with institutional policies.
- Incident Response and Business Continuity: Develop and implement protocols for business continuity in case of operational disruptions, ensuring swift resolutions and maintaining operational stability.
- Project Management: Oversee multiple concurrent technology projects, from design to implementation, ensuring that timelines, budgets, and technical specifications are met.
- Staff Management: Supervise and mentor department staff, providing guidance, support, and professional development opportunities.
Requirements:
- Bachelor's degree in computer science, information technology or related discipline.
- 10 years of experience in progressive IT leadership roles, overseeing IT operations, infrastructure and technology projects and leading teams in a highly matrixed organization.
- Proven track record of successful management of large and complex projects.
- Familiarity with information security and privacy regulations and program oversight, project management and client satisfaction preferred.
