What are the responsibilities and job description for the Practice Manager position at Jobility Health?
Position Overview:
The Practice Manager will be responsible for overseeing day-to-day operations of the practice, ensuring a seamless and luxurious experience for clients while supporting clinical providers and staff. This role requires strategic oversight, operational efficiency, staff leadership, and a commitment to delivering service excellence in a wellness-focused environment.
Key Responsibilities:
Operational Management
- Oversee daily operations of the medical spa and wellness practice to ensure high standards of service, cleanliness, and compliance.
- Develop and implement standard operating procedures (SOPs) to maintain consistency and efficiency.
- Manage vendor relationships and supply ordering to maintain inventory and product availability.
Client Experience & Service Excellence
- Ensure a five-star client experience from consultation to post-treatment follow-up.
- Handle client feedback and resolve issues with discretion and professionalism.
- Monitor scheduling systems and workflow to minimize wait times and maximize productivity.
Team Leadership & HR
- Recruit, train, and supervise front desk and support staff; assist in clinical team coordination.
- Lead team meetings, performance reviews, and foster a culture of professionalism, wellness, and client-focused care.
- Ensure all staff maintain up-to-date certifications and training.
- Collaborate on marketing, promotions, and membership program strategies.
- Ensure compliance with all local, state, and federal laws, including HIPAA, OSHA, and medical board regulations.
- Maintain accurate documentation and manage credentialing/licensing renewals.
Qualifications:
- 3 years of management experience in a medical spa, plastic surgery, dermatology, or luxury wellness setting.
- Proven leadership skills with the ability to motivate and support a diverse team.
- Strong business acumen with experience managing budgets, payroll, and vendor relationships.
- Familiarity with EMR systems (e.g., Aesthetic Record, Symplast) and scheduling software.
- Outstanding interpersonal and communication skills.
- Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
- Knowledge of aesthetics, functional medicine, and regenerative therapies is a strong plus.
Preferred Traits:
- Passion for health, beauty, and wellness.
- Polished, professional appearance and demeanor.
- Solutions-oriented with a proactive mindset.
- Committed to continuous learning and development.