What are the responsibilities and job description for the Senior Product Manager, CRM position at Jobgether?
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Product Manager, CRM in Canada.
Join a fast-growing SaaS environment where product innovation, customer insight, and AI-driven experiences come together to transform how professionals manage and grow critical business relationships. In this high-impact role, you will own key CRM capabilities used daily by customers, shaping both the strategic vision and execution of product initiatives. You’ll collaborate closely with engineering, design, customer-facing teams, and leadership to deliver intuitive, scalable solutions that solve complex user challenges. This position offers the opportunity to influence a mature product while driving the next generation of AI-powered workflows and automation. Ideal for a strategic thinker with strong execution skills, this role combines customer empathy, analytical decision-making, and cross-functional leadership in a collaborative and growth-oriented environment.
- Define and execute the product roadmap for core CRM capabilities, aligning business objectives, customer needs, and long-term product strategy.
- Conduct customer research, analyze product usage data, and gather stakeholder feedback to identify opportunities for innovation and improvement.
- Lead the full product lifecycle, from discovery and requirements definition through design, development, testing, launch, and ongoing optimization.
- Collaborate closely with engineering and design teams to prioritize initiatives, maintain product backlogs, and deliver high-quality user experiences.
- Develop business cases, success metrics, and ROI frameworks to support strategic product investments and roadmap decisions.
- Drive modernization initiatives and platform enhancements while maintaining continuity and usability for existing customers.
- Identify opportunities to integrate AI-powered capabilities into CRM workflows, improving automation, intelligence, and user productivity.
- Partner with sales, customer success, marketing, and leadership teams to ensure alignment on product goals, launches, and customer outcomes.
- Monitor product performance, customer feedback, and market trends to continuously refine priorities and maximize business impact.
- Contribute to a culture of innovation, collaboration, experimentation, and continuous improvement across the product organization.
Requirements
- 5 years of product management experience within SaaS or enterprise software environments.
- Proven experience leading cross-functional teams through the end-to-end product development lifecycle.
- Strong track record of delivering measurable business outcomes through customer-focused product strategies.
- Experience managing complex products, platform transformations, migrations, or modernization initiatives.
- Deep understanding of user-centered design principles and the ability to simplify complex workflows.
- Strong analytical skills with experience using customer insights, data, and experimentation to drive decisions.
- Demonstrated ability to prioritize competing initiatives and navigate ambiguity in fast-paced environments.
- Excellent communication, stakeholder management, and collaboration skills across technical and non-technical audiences.
- Experience evaluating or implementing AI-powered product capabilities, automation workflows, or AI-enhanced user experiences.
- Strong strategic thinking, problem-solving abilities, and a passion for building impactful products that deliver customer value.
Benefits
- Competitive base salary ranging from CAD $152,000 to $190,000, based on experience and qualifications.
- Equity participation opportunities in addition to base compensation.
- Comprehensive extended health coverage for employees and eligible dependents.
- Flexible personal and sick leave policies supporting work-life balance.
- RRSP retirement savings program.
- Annual learning and development budget to support professional growth and career advancement.
- Comprehensive training and development programs.
- Monthly reimbursements for home internet, wellness memberships, meals, and related expenses.
- Virtual team-building activities, social events, and opportunities to connect with colleagues across the organization.
- Flexible, collaborative, and growth-oriented work environment focused on innovation and continuous learning.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Salary : $152,000 - $190,000