What are the responsibilities and job description for the Senior Manager, Client Implementation position at Jobgether?
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, Client Implementation in Canada.
This role is central to the successful delivery of complex payment programs for enterprise clients, acting as the operational bridge between sales commitments and real-world execution. You will lead end-to-end client implementation for high-volume, multi-stakeholder payment and prepaid card programs, ensuring seamless onboarding and timely go-lives. The position combines deep payments expertise, strong project governance, and client leadership in a fast-paced fintech environment. You will oversee a portfolio of concurrent implementations while guiding a team responsible for execution quality, risk management, and delivery consistency. Operating at the intersection of technology, banking partners, compliance, and enterprise clients, you will ensure programs are configured accurately and delivered with precision. This is a high-impact leadership role where operational discipline and client confidence directly shape revenue realization and long-term customer success.
\n- Own and manage a portfolio of ~20 concurrent client implementations, ensuring visibility into status, risks, timelines, and delivery health across all programs.
- Lead end-to-end onboarding and implementation of prepaid card and payment programs, from configuration through to go-live and post-launch adjustments.
- Manage and develop a team of Implementation Managers and Project Managers, setting standards for delivery excellence, governance, and client communication.
- Serve as the senior point of contact for enterprise clients during implementation, managing expectations, resolving issues, and aligning scope and timelines.
- Oversee configuration of payment programs, including card structures, fee models, BIN setup, transaction rules, and disbursement workflows.
- Coordinate with issuing banks, processors, and internal engineering teams to ensure timely certifications, integrations, and approvals.
- Enforce governance frameworks, compliance requirements, and mandatory launch gates to ensure regulatory and operational readiness.
- Partner with Sales, Product, and Compliance teams to validate feasibility, manage scope, and ensure deliverability of client commitments.
- Identify and drive process improvements, reducing time-to-revenue and improving scalability of implementation operations.
- Contribute to internal transformation initiatives, including platform modernization and operational efficiency programs.
Requirements:
- 7 years of experience in client implementation, project management, or delivery leadership within fintech, payments, or financial services.
- Proven hands-on experience implementing payment programs, prepaid card solutions, or banking products for enterprise clients.
- Strong understanding of the Canadian payments ecosystem, including BIN sponsorship, FINTRAC, PCMLTFR, and card network rules (Mastercard preferred).
- Experience managing complex, multi-party implementations involving clients, banks, processors, and internal technical teams.
- Demonstrated leadership experience managing project or implementation teams in a high-volume environment.
- Strong technical fluency with APIs, payment systems, and integration workflows to confidently engage with engineering teams.
- Advanced project management skills, with expertise in tools such as Jira and Confluence.
- Excellent executive communication skills with the ability to manage senior client stakeholders and influence decision-making.
- Strong organizational and operational discipline, capable of managing multiple concurrent implementations without compromising quality.
- Proven ability to push back on scope, timelines, and feasibility when necessary while maintaining strong client relationships.
- Bachelor’s degree in business, finance, engineering, or a related field (or equivalent experience).
Benefits:
- Competitive compensation package aligned with experience and seniority.
- Comprehensive health, dental, and vision coverage.
- Fully remote work environment with flexibility across Canada.
- Paid time off and supportive work-life balance policies.
- Strong focus on professional development, mentorship, and continuous learning.
- Opportunity to have direct ownership and impact on high-value enterprise client programs.
- Inclusive and collaborative culture within a fast-growing fintech environment.
- Exposure to cutting-edge payments infrastructure and complex financial systems.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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