What are the responsibilities and job description for the Senior Implementation Specialist position at Jobgether?
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Implementation Specialist based in Canada.
This role sits at the critical intersection of customer success, technical delivery, and enterprise onboarding, ensuring that complex engineering teams successfully adopt a powerful collaboration platform from day one. You will be responsible for guiding customers from signed contract through to full operational adoption, translating their goals into configured, functional environments. The position combines hands-on technical setup, user enablement, and change management across large engineering organizations. You will work closely with Customer Success, Product, and Education teams to ensure onboarding is seamless, scalable, and continuously improving. This is a highly cross-functional role where your work directly shapes customer activation, retention, and long-term success. You will also play a foundational role in defining how onboarding is delivered as the function scales. The environment is fast-moving, collaborative, and deeply customer-focused, with strong emphasis on both technical depth and communication excellence.
- Lead end-to-end customer onboarding from post-sale transition through to successful adoption, ensuring clear alignment on goals, success criteria, and implementation plans.
- Run kickoff sessions, training workshops, and launch coordination activities tailored to each customer’s workflows, use cases, and organizational structure.
- Configure and deploy customer environments, including integrations, SSO setup, permissions, and workspace configuration.
- Partner with Customer Success Managers to manage onboarding milestones, timelines, risks, and customer accountability toward go-live and first-value achievement.
- Support complex enterprise deployments involving multi-site, multi-stakeholder environments and large-scale engineering teams.
- Coordinate with IT and engineering stakeholders on integration requirements, including PLM systems and enterprise authentication setups.
- Apply structured change management approaches to drive adoption of new engineering collaboration workflows.
- Build and refine onboarding playbooks, templates, and scalable processes based on real customer implementation insights.
- Collaborate with Product and Customer Education teams to translate onboarding challenges into scalable learning content and product improvements.
- Provide structured feedback to Product and Engineering teams on onboarding friction points and customer needs.
Requirements:
- 2 years of experience in implementation, onboarding, solutions engineering, customer training, or technical customer-facing SaaS roles.
- Strong technical aptitude with comfort in integrations, system configuration, troubleshooting, and workflow setup.
- Experience delivering training or enabling users on complex technical products in enterprise environments.
- Ability to communicate effectively with both technical stakeholders (engineers, IT) and non-technical business users.
- Experience managing enterprise rollouts or multi-stakeholder customer deployments.
- Strong organizational skills with the ability to manage timelines, deliverables, and multiple concurrent onboarding projects.
- Self-starter mindset with the ability to build processes and operate independently in a scaling function.
- Collaborative working style with a focus on cross-functional partnership and shared success.
- Preferred: experience in manufacturing, aerospace, automotive, or industrial engineering environments.
- Preferred: familiarity with PLM tools (Windchill, Teamcenter, Enovia) or CAD systems, and prior SaaS onboarding program development experience.
Benefits:
- Competitive compensation aligned with experience and market benchmarks
- Fully remote work flexibility within Canada
- Health, dental, and wellness coverage
- Paid time off and flexible work arrangements
- Learning and development opportunities to support career growth
- Opportunity to help build and shape a new onboarding function from the ground up
- Exposure to enterprise engineering customers and complex technical environments
- Collaborative, cross-functional team culture with strong product and customer focus.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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