What are the responsibilities and job description for the Senior Customer Success Manager position at Jobgether?
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in Brazil.
This role sits at the center of strategic enterprise accounts, combining customer success, marketing strategy, and data-driven account management. You will act as a trusted advisor for key clients, ensuring value realization across complex B2B relationships while strengthening long-term partnerships. The position requires a strong mix of analytical thinking, commercial awareness, and storytelling to translate delivery outcomes into business impact. You will collaborate closely with sales, marketing, and delivery teams to align strategies and drive account growth. Operating in a dynamic, tech-driven environment, you will also help shape ABM initiatives and executive engagement programs. This is a high-visibility role with direct influence on revenue, retention, and customer experience.
\nIn this role, you will manage and evolve strategic enterprise accounts, ensuring alignment between client objectives and delivery outcomes. You will be responsible for maintaining a structured account strategy, driving engagement across stakeholders, and ensuring continuous value delivery.
- Manage and evolve account plans, including pipeline tracking, stakeholder mapping, risks, and growth opportunities
- Lead QBRs, MBRs, and internal alignment rituals across Sales, CX, Marketing, and Delivery teams
- Build and maintain a centralized account knowledge hub with insights, history, and performance data
- Translate technical and delivery outcomes into clear value narratives for executive and C-level audiences
- Design and execute ABM strategies (1:1 and 1:few), including campaigns, events, and executive storytelling
- Support marketing initiatives by contributing insights, content, and strategic messaging
- Analyze market trends, competitor movements, and customer signals to generate actionable insights
- Define hypotheses and track KPIs across the customer journey, ensuring measurable business impact
- Use CRM and analytics tools (such as HubSpot, Sales Navigator, and Pipedrive) to manage performance and engagement
Requirements
You should bring solid experience in customer-facing strategic roles within complex B2B environments, combined with strong analytical and communication skills. The ideal profile is highly hands-on, data-oriented, and comfortable navigating cross-functional contexts.
- Experience in Customer Success, Account Management, ABM, Growth, Sales Ops, or B2B Marketing
- Proven experience managing enterprise accounts in technology, consulting, or services environments
- Hands-on use of generative AI tools (e.g., ChatGPT, copilots, CRM automation, data enrichment) to improve productivity and account execution
- Strong analytical mindset with the ability to turn data into actionable business insights
- Excellent communication skills, with the ability to engage both technical teams and executive stakeholders
- Strong organizational skills, prioritization ability, and disciplined follow-up
- Comfortable working in complex, fast-paced, and cross-functional environments
Benefits
- Health and dental insurance
- Meal and food allowance
- Childcare assistance
- Extended parental leave
- Wellhub (Gympass) and TotalPass wellness partnerships
- Profit-sharing program (PLR)
- Life insurance
- Continuous learning platform (CI&T University)
- Discount club program
- Free well-being platform focused on physical and mental health
- Parenting and maternity preparation courses
- Partnerships with online learning platforms
- Language learning platform access
- And additional benefits depending on eligibility
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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