What are the responsibilities and job description for the SAP Support Analyst position at Jobgether?
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a SAP Support Analyst in Brazil.
This role is an excellent opportunity for an early-career IT professional looking to build expertise in SAP systems within a structured and collaborative support environment. You will be responsible for ensuring the stability and usability of SAP applications by providing first-line technical assistance and monitoring system performance. The position plays a key role in maintaining smooth business operations by quickly identifying, resolving, and escalating system issues when needed. You will work closely with senior engineers and business users, gaining exposure to multiple SAP modules and enterprise environments. The environment is fast-paced, service-oriented, and focused on continuous learning and operational excellence. This is an ideal position for someone who enjoys troubleshooting, supporting users, and growing technical expertise in enterprise systems. You will contribute directly to system reliability and user satisfaction across business functions.
\nYou will be responsible for providing first-level SAP support, ensuring system stability, and assisting users in resolving operational issues efficiently.
- Receive, triage, and resolve L1/L2 SAP support tickets across modules such as SD, MM, and FICO.
- Monitor system performance, logs, and alerts to proactively identify potential issues.
- Support end-users with basic SAP navigation, functionality, and troubleshooting.
- Escalate complex technical issues to L3 engineers and specialized teams when necessary.
- Collaborate with business users and technical teams to ensure timely resolution of incidents.
- Assist in maintaining system availability and operational continuity.
- Document issues, resolutions, and support procedures to improve knowledge sharing.
Requirements
You bring foundational experience in IT support or SAP environments, with strong problem-solving and communication skills.
- 0–2 years of experience in SAP support, IT service desk, or similar roles.
- Basic understanding of SAP Fiori, ABAP concepts, and integration tools.
- SAP certification (such as SAP Certified Application Associate) is a plus.
- Strong analytical and troubleshooting abilities.
- Good communication and teamwork skills in a collaborative environment.
- Ability to work with both technical and non-technical users.
- Fluency in English is required; knowledge of local language and Chinese is a plus.
Benefits
- Competitive compensation aligned with experience level.
- Opportunity to work in a global SAP support environment.
- Hands-on exposure to enterprise SAP systems and multiple modules.
- Career growth and learning opportunities in IT and SAP landscapes.
- Collaborative and supportive team environment.
- Exposure to international teams and enterprise-scale operations.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1