Implementation and Training Consultant

• Lead end-to-end software implementation projects, including gathering customer requirements, analyzing business workflows, and configuring appropriate software modules.

• Assess clients’ existing business processes and recommend improvements to optimize operational efficiency and software adoption.

• Deliver comprehensive training to external clients, enabling them to use enterprise software effectively and improve their day-to-day operations.

• Coordinate data conversion activities and develop go-live and cutover strategies to support successful implementations.

• Troubleshoot and resolve technical issues encountered during implementation, helping ensure a smooth transition to new systems.

• Collaborate with project managers and customer stakeholders to coordinate activities, maintain implementation timelines, and provide regular progress updates.

• Build strong relationships with client stakeholders across different organizational levels, supporting alignment on requirements, priorities, and project outcomes.

Requirements:

• 3–5 years of experience implementing or supporting enterprise application software for external clients.

• Demonstrated ability to assess business processes, understand operational requirements, and translate them into effective software configurations.

• Strong project ownership and leadership skills, including the ability to prioritize competing demands, coordinate cross-functional activities, and build consensus.

• Excellent written and verbal communication skills, with the ability to manage relationships and communicate effectively with stakeholders at different levels.

• Strong analytical and problem-solving abilities, particularly when addressing workflow challenges and software implementation issues.

• Experience with TruckMate or other enterprise transportation management systems is considered an asset.

• Previous operational or administrative experience in transportation and logistics is an advantage.

• Familiarity with project management methodologies and database troubleshooting related to financial or operational workflows is beneficial.

• Willingness to travel extensively, as the original posting specifies a travel requirement of approximately 60–80%.

Benefits:

• Remote work: The role is listed as remote in Canada, although the original posting also references a US remote location. Canadian eligibility and the precise remote-work arrangement should be confirmed during recruitment.

• Collaborative environment: Work alongside cross-functional teams and customer stakeholders on enterprise software implementation projects.

• Purpose-driven work: Contribute to technology solutions designed to improve productivity, operational efficiency, safety, and sustainability across transportation and supply chains.

• Professional ownership: Opportunity to take initiative, lead implementation activities, and contribute directly to customer outcomes.

• Growth and innovation: Work in an environment that emphasizes collaboration, professional development, and innovative problem-solving.

• Travel: The position requires approximately 60–80% travel, which candidates should consider when evaluating the role.

• Compensation and additional benefits: Salary, healthcare coverage, paid time off, retirement benefits, and other specific employee perks are not detailed in the original posting and should be confirmed with the hiring team.