What are the responsibilities and job description for the Director of Operations position at Jobgether?
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Operations based in Canada.
We are seeking an experienced operations leader to oversee and optimize the full operational lifecycle of a fast-growing digital commerce business.
This high-impact role will drive operational excellence across business operations, supply chain, customer support, and internal systems.
You will build scalable processes, identify opportunities for improvement, and create the infrastructure needed to support continued growth.
Working closely with executive leadership and cross-functional teams, you will influence strategy while ensuring flawless execution.
The role is ideal for a systems thinker who thrives in ambiguity, enjoys building from the ground up, and can transform complex challenges into efficient solutions.
You will have the opportunity to shape how a rapidly scaling organization operates while making a direct impact on customers, partners, and internal teams.
The Director of Operations will own the operational health of the organization, ensuring teams, processes, and systems are designed to scale effectively. Key responsibilities include:
- Oversee end-to-end operational performance, identifying inefficiencies, risks, and opportunities to improve business outcomes.
- Lead Business Operations teams to ensure smooth daily execution while continuously improving workflows, processes, and operational systems.
- Partner with technology teams to develop scalable operational infrastructure and enhance internal tools and processes.
- Manage supply chain operations, ensuring products move efficiently from manufacturing through fulfillment while balancing cost, quality, and delivery timelines.
- Lead customer support operations, improving service quality, responsiveness, tooling, and customer experience.
- Establish data-driven insights and feedback loops by analyzing operational metrics, customer trends, and business performance indicators.
- Develop research processes and tools that enable teams to better understand customer and partner needs.
- Build, optimize, and scale operational processes to support rapid company growth.
- Collaborate with leadership and cross-functional teams including engineering, product, finance, and external partners to drive operational excellence.
- Identify strategic improvements that reduce costs, increase efficiency, and strengthen overall business performance.
Requirements:
The ideal candidate is a strategic and hands-on operations leader with experience scaling teams, processes, and systems in high-growth environments. Required qualifications include:
- 8 years of experience in operations, business operations, or a related leadership role.
- Proven experience designing and scaling processes and teams within a rapidly growing organization.
- Experience working in high-growth D2C, e-commerce, marketplace, or technology-driven environments is highly preferred.
- Strong analytical skills with the ability to identify operational challenges, inefficiencies, and opportunities for improvement.
- Experience managing manufacturing, supply chain, or external operational partners while balancing cost, quality, and speed.
- Strong cross-functional leadership skills with the ability to influence teams across engineering, product, finance, and business functions.
- Experience leading customer-facing or support teams is a plus.
- Experience building operational functions from the ground up in a startup or scaling company is preferred.
- Familiarity with creator economy, crowdfunding, merchandise, apparel, or global manufacturing operations is an advantage.
- Experience managing outsourced research, agency relationships, or international partners is beneficial.
- Mandarin fluency is considered a plus.
- Excellent communication, problem-solving, and strategic decision-making skills.
Benefits:
- Competitive salary range of $130,000–$160,000 CAD annually, based on skills, experience, and qualifications.
- Fully remote work opportunity anywhere in Canada, with access to company hubs where available.
- Health and dental benefits from day one.
- Four weeks of paid vacation, including paid time off on your birthday.
- Additional paid time off during winter holidays.
- Virtual and in-person social events.
- Annual paid volunteer day.
- RRSP matching program up to 3%.
- Annual health and wellness allowance.
- Home office setup allowance.
- Monthly phone allowance.
- Maternity and parental leave top-up program.
- Education assistance program.
- Employee referral program.
- Tenured rewards program.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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