What are the responsibilities and job description for the Customer Success Partner, Enterprise position at Jobgether?
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Partner, Enterprise in Canada.
This senior customer-facing role is dedicated to helping large enterprise organizations transform their learning and development strategies through a collaborative SaaS platform. You will act as a strategic advisor to key stakeholders, aligning business objectives with scalable digital training programs that drive measurable impact. The role combines deep account ownership with high-level consulting, focusing on usage optimization, expansion opportunities, and long-term value realization. You will operate in a fast-paced, remote-first environment where cross-functional collaboration and customer impact are central to success. By translating platform adoption into tangible business outcomes, you will play a key role in customer retention and enterprise growth. This position is highly strategic, requiring both analytical rigor and strong relationship-building capabilities.
\n- Manage a portfolio of enterprise customers and serve as their primary strategic partner for long-term success and expansion.
- Define and execute customer success strategies aligned with organizational learning and development goals.
- Analyze platform usage, adoption metrics, and customer KPIs to identify risks, opportunities, and growth potential.
- Lead executive-level engagements including QBRs, strategic roadmap discussions, and value realization reviews.
- Collaborate with key account managers, product teams, and internal experts to support renewals and enterprise expansion.
- Identify at-risk accounts and implement proactive retention strategies to reduce churn and strengthen engagement.
- Develop and document enterprise-level use cases and success frameworks to drive repeatable impact across clients.
Requirements:
- Minimum 3 years of experience in Customer Success, Account Management, or similar SaaS client-facing roles.
- Experience in HR Tech, Learning Management Systems, or enterprise SaaS environments strongly preferred.
- Proven ability to manage complex enterprise accounts and drive adoption across large organizations.
- Strong understanding of Customer Success KPIs, usage analytics, and value-based engagement models.
- Excellent communication and stakeholder management skills, including experience working with senior executives.
- Strong analytical and problem-solving abilities with a consultative, customer-first mindset.
- Bachelor’s degree or equivalent professional experience.
Benefits:
- Competitive compensation package including base salary, variable incentive pay, and equity
- Comprehensive health insurance coverage starting from day one
- Employer-matched retirement savings plan
- Flexible remote-first work environment with adaptable working hours
- Generous paid time off, including unlimited vacation and sick leave
- Parental leave and family support benefits
- Professional development opportunities through internal learning platforms
- Strong diversity, equity, and inclusion programs with active employee resource groups
- CSR initiatives focused on social and environmental impact
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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