Customer Success Lead - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, Customer Success - REMOTE. In this role, you will have a significant impact on shaping customer relationships and ensuring success across various enterprise clients. You will lead a team dedicated to enhancing customer experience and engagement, focusing on driving adoption and realization of the product's value. This leadership position requires collaboration with cross-functional teams to deliver measurable business outcomes while fostering strong customer loyalty. The ideal candidate will inspire their team to maintain the highest standards in customer success practices and develop strategic plans for enhancing customer experiences.

• Manage, coach, and develop a team of Customer Success Managers across enterprise segments.
• Ensure strong execution of customer engagement across onboarding, adoption, value realization, and renewals.
• Establish consistent standards for success planning, customer health, and value delivery.
• Support workload and coverage alignment based on customer needs and priorities.
• Own customer health, adoption, and retention outcomes across the assigned portfolio.
• Help teams articulate ROI, outcomes, and value to both operational and executive stakeholders.
• Act as an escalation point and sponsor for key and at-risk customers.
• Coach CSMs to act as trusted advisors rather than reactive support resources.

• Bachelor’s degree or equivalent experience.
• 8 years of experience in Customer Success, Consulting, or SaaS roles.
• 3 years of experience managing customer-facing teams in enterprise environments.
• Strong understanding of customer adoption, lifecycle management, and value realization.
• Experience engaging with senior customer stakeholders.
• Ability to operate effectively in cross-functional environments.
• Proven ability to coach teams to drive adoption and measurable customer outcomes.
• Strong operational discipline paired with a customer-first mindset.

• Comprehensive healthcare coverage for you and your family.
• Paid time off to recharge and spend with loved ones.
• Open mentoring program to support professional growth.
• Highly competitive benefits package including 401k with company contributions.
• Flexible paid time off and generous caregiver and parental leaves.
• Life and disability insurance.
• Health benefits including medical, dental, vision, and prescription drug coverage.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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