What are the responsibilities and job description for the Customer Success Advocate position at Jobgether?
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Advocate in Canada.
This role sits at the heart of customer value realization, ensuring mission-critical software solutions are fully adopted and optimized across public safety and enterprise environments. You will act as a trusted advisor to key stakeholders, helping them translate technology into measurable operational outcomes. The position focuses on driving product adoption, improving workflow maturity, and strengthening long-term customer relationships. You will engage directly with end users and leadership teams to ensure successful onboarding, configuration, and ongoing usage of complex systems. Operating in a highly collaborative environment, you will partner with internal teams across product, sales, support, and deployment. Your work will directly influence customer satisfaction, retention, and expansion by ensuring customers achieve meaningful results from their investment. This is a high-impact role where customer success translates into safer and more efficient communities.
\n- Manage a portfolio of customers, building strong relationships with operational leaders and end users to ensure long-term engagement and value realization.
- Lead onboarding, QBRs/EBRs, and regular health checks to monitor usage, adoption, and customer outcomes.
- Drive product adoption and guide customers toward advanced usage through workflow optimization and best-practice recommendations.
- Identify and mitigate risks related to churn, declining usage, or customer dissatisfaction in collaboration with internal teams.
- Collaborate cross-functionally with Sales, Product, Support, and Deployment to ensure seamless customer experiences and issue resolution.
- Surface expansion and cross-sell opportunities based on usage insights, workflow gaps, and customer needs.
- Document success stories, measurable outcomes, and customer impact to support retention and advocacy efforts.
Requirements:
- 3–5 years of experience in Customer Success, Account Management, Technical Account Management, or a related customer-facing role.
- Bachelor’s degree in Business, Communications, IT, Public Safety, or equivalent practical experience.
- Strong ability to manage customer relationships and drive adoption in complex, technical environments.
- Experience using CRM and analytics tools (e.g., Salesforce, Gainsight, Tableau, or similar).
- Excellent communication and influencing skills, with the ability to translate data and technical concepts into business value.
- Strong problem-solving mindset with a proactive approach to identifying risks and driving solutions.
- Experience or interest in public safety, government technology, or mission-critical systems is an asset.
- Ability to travel up to 25–40% within the assigned region.
Benefits:
- Competitive base salary range: CAD $115,000 – $130,000 annually, depending on experience and skills.
- Opportunity to work on mission-critical solutions that support public safety and community impact.
- Strong emphasis on professional growth, cross-functional collaboration, and skill development.
- Exposure to complex enterprise customers and advanced technology environments.
- Inclusive, people-first culture focused on innovation and continuous improvement.
- Travel opportunities within your assigned region for customer engagement and relationship building.
- Comprehensive employment package aligned with industry standards (details provided during hiring process).
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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