Quality Assurance Auditor

Department: Unemployment Insurance – Benefit Accuracy Measurement (BAM) Unit

Salary Range: $5,200 to $5,500 per month (non-exempt)

Status: Regular, Full-Time Position

Location: Bismarck, ND (on-site/hybrid)

Join Job Service North Dakota as a Quality Assurance Auditor and make a meaningful impact on our great state. Guided by our core values to be Purposeful, Respectful, Collaborative, and Loyal, we’re seeking a passionate professional to support our mission in Meeting Workforce Needs. Enjoy a rewarding work opportunity with a competitive benefits package, including fully paid family health insurance, paid leave, ten holidays, retirement plan options, an infant-at-work program, and more!

This position is based in Bismarck, ND and is required to report to the Central Office for onboarding, training, meetings, and other business needs. Upon successful completion of training and demonstration of satisfactory job performance, the selected candidate may be eligible for a remote or hybrid work schedule in accordance with agency policy and operational needs.

Summary of Work

If you're naturally inquisitive, enjoy investigating complex situations, and thrive on finding the facts, this could be the role for you. As the Quality Assurance Auditor for our Benefit Accuracy Measurement (BAM) unit, you'll play a vital role in ensuring the accuracy, fairness, and integrity of North Dakota's Unemployment Insurance program. This position conducts independent audits of unemployment insurance claims to verify benefit eligibility, payment accuracy, and compliance with state and federal laws, regulations, and agency policy.

Working as part of a small, collaborative team, the Quality Assurance Auditor manages a weekly caseload of audits, with multiple cases progressing through various stages at the same time. The role involves reviewing claimant and employer information, analyzing wages and eligibility requirements, verifying work search activities, conducting fact-finding interviews, and preparing clear, well-supported findings. Success in this position requires strong analytical skills, attention to detail, sound judgment, and the ability to manage competing priorities while maintaining accuracy and confidentiality.

This position reports directly to the Quality Assurance Administrator within the Benefit Accuracy Measurement (BAM) unit of the Unemployment Insurance Division.

Minimum Qualifications

To be considered for this position, you must have at least six years of relevant work experience involving auditing, compliance, fact finding, investigations, eligibility determination, and/or claims processing/review.

Education in related field may substitute experience on a year-for-year basis for up to four years of the work experience requirement.

To be considered for this position, your application must include all specified materials as listed under the Application Procedures.

Preferred Qualifications

Preference may be given to candidates with experience in unemployment insurance programs, claims processing, auditing, investigations, quality assurance, compliance, or roles involving eligibility determinations and interpretation of laws, regulations, policies, or procedures. The ideal candidate will demonstrate strong critical thinking, problem-solving, and communication skills, with the ability to analyze information, evaluate documentation, prepare accurate reports, and make sound decisions based on established guidelines.

Candidates should be proficient in Microsoft Office products, including Word and Excel, as well as Adobe and other electronic documentation systems. Successful candidates will be detail-oriented, organized, proactive, and inquisitive, with a high level of integrity, sound judgment, and the ability to maintain confidentiality while conducting thorough and objective reviews.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Application Procedures

All application materials must be received online through the ND PeopleSoft System on or before 11:59 p.m. CT on the closing date or you will not be considered for the position. Application must include:

• Resume (must clearly explain how you meet the minimum qualifications)
• Indicate beginning and ending dates of employment or years served in the role
• Indicate type of education, if applicable (e.g., Associate’s, Bachelor’s, Master’s and area of study)
• Cover letter
• Copy of college transcript (if applicable)
• Three professional references

Scoring Process:

Our hiring process is designed to be fair, transparent, and focused on your qualifications. Applications will be scored based on a 100-point candidate questionnaire. Final scores determine which qualified applicants advance to the interview stage.

Applicants claiming veteran’s preference must submit documentation proving eligibility under North Dakota Century Code 37-19.1 to be awarded veterans’ preference points. Refer to the ND Veterans Affairs website for required documentation to upload.

How to Strengthen Your Application:

• Take your time when answering application questions. Provide detailed but concise responses that clearly show how your skills and experience align with the role.
• Prepare thoughtful responses to open-ended (essay) questions, using specific examples. These are personally scored by the hiring team.
• Ensure your resume is detailed, accurate, and up-to-date. The Human Resource team uses your resume to confirm you meet minimum qualifications.
• Applicants are encouraged to provide genuine responses that accurately reflect their own skills, experience, education, and background when completing their application. The use of AI tools to generate answers should be limited to ensure responses are authentic.

Tips for Interview Preparation:

• Review ND Job Service to learn about our agency, who we serve, and the impact of our work. This knowledge will strengthen both your application responses and interview.
• Listen to The Job Pod, our agency podcast, for practical job search and career insights. Episode 1: The Resume shares a hiring manager’s perspective on what makes a resume stand out, and Episode 60: Ace the Job Interview – Turning the Interview into a Conversation offers tips for reducing interview anxiety and approaching interviews with confidence.
• Practice with Big Interview, our online platform that provides expert coaching, mock interviews, and tailored practice questions.
• Reach out if you have questions about the role or our agency—we want you to feel informed and confident.

For more information or if you need accommodation or assistance in the application or selection process, contact Raeann Schmitcke, Human Resource Officer, at raeannschmitcke@nd.gov or (701) 328-2840. TTY users may use Relay North Dakota at 711 or 1 (800) 366-6888.

Job Service North Dakota does not provide sponsorships.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.