SALES SUPPORT COORDINATOR

Provide daily administrative support for the sales team and sales programs for all four brands. Provide product information and customer relationship management support to national sales force, manufacturers’ representatives, distributors, engineers and end users.  Responsible for ensuring internal and external customer satisfaction. 

Position Responsibilities may include: 

• Support sales team with residential products and programs, including benefits, pricing, specifications, availability, etc. 

• Support sales team with on-boarding and training 

• Support and coordination with residential events & meetings for dealers, distributors, and Daikin sales teams 

• Support residential programs including PAP system, accrual claims, sales and customer tracking, etc.  
• Responsible for helping to maintain Loyalty claims queue 
• Collaborate with marketing and other department to create sales support tools 

• Ensure sales team is current on all sales programs, tools, and materials 

• Prompt follow up with sales team and customers 

• Dealer development/sales support including training, monitoring and support 

• Route web leads 

• Responsible for maintaining customers lists 

• Coordinate customer relationship activities between field and internal departments 

• Handle any trade publications leads 

• Assistance with Incentive Trips and DTTP Tours 
• Vendor and brand support Daikin, Goodman, Amana and Private Label Plus brands during scheduled events/meetings  

• Support Brand Managers with ad-hoc lists upon request 

• Direct phone calls to proper departments/ rollover calls 
• Provide Documentation upon request 

• Direct individuals to local distributors, reps, or appropriate division 
• Market data submission, analysis, trends, and reporting 

• Customer relationship management system including sales management processes (training and key issue resolution)

• Sales administration support, both centrally and region support 
• Perform additional projects/duties to support ongoing business needs. 

Nature & Scope:

• Works within well-defined instructions 

• Uses established procedures and works under supervision to perform assigned tasks.  

• Work is closely supervised. 

Knowledge & Skills:

• Ability to obtain detailed knowledge of company products & services, customers, decision makers, sales processes and market trends 
• Customer focus, sales, presentation and negotiation skills 
• Excellent written/verbal communication and presentation skills 
• Ability to anticipate and solve practical problems and resolve issues 

• Positive flexible attitude, with a can-do approach to solving challenges 

• Advanced use of Microsoft Office, particularly Excel skills 

• Willingness to focus and contribute, with the ability to optimally balance multiple priorities and meet deadlines. You will enjoy a hands-on role working through supplier relationship management and Sourcing challenges and opportunities 
• Requirement: self-starter with ability to provide innovative solutions to the business 
• Ability to make sound decisions and implement actions 
• Ability to apply good judgment, strong work ethic, and integrity on the job. 

Competencies:

Experience:

• 4 years of experience in internal sales or related role involved in customer relationship management in a sales environment 

Education/Certification:

• Bachelor’s Degree or equivalent 

People Management: No 

Physical Requirements / Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations 
• Required regularly to sit, talk, and listen 
• Required to stand, walk, use hands to pick up, handle or feel and reach with arms 
• Ability to read and analyze written information on a computer terminal; close vision and the ability to adjust focus are necessary 
• Must be able to travel on business occasionally or work beyond normal work hours as necessary 
• Must be able to lift boxes and/or equipment of up to 30 pounds 
• Must be able to climb ladders and work on roofs for site equipment surveys 

• Working Conditions –noise level in the work environment is usually quiet to moderate 

Reports To: 

• SENIOR MANAGER, VENDOR AND CUSTOMER RELATIONS  

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes about individuals with disabilities.