Kitchen & Bath Showroom Coordinator

Position Summary

Williams Distributing Co. & Shoemaker Inc. Divisions of Daikin Comfort Technologies North America, Inc. are seeking bright people who lean into challenges to join the team. We are a wholesale distribution powerhouse throughout Michigan, Ohio, and Indiana. Specializing in HVAC equipment and residential building products: Kitchen and Bath, Hearth, and Garage Doors. As a company, we continuously strive to improve living environments through products and services that benefit our customers’ lives working with work with dealers, builders, contractors, designers, and architects. The Showroom Coordinator serves as a key operational leader within the showroom, bridging customer service with administrative and accounting functions.

Position Responsibilities

May include:

• Lead showroom operations with a professional and welcoming approach
• Oversee lead and permit tracking systems and ensure timely updates
• Manage Williams and showroom accounting processes with accuracy
• Supervise point-of-sale procedures and petty cash reconciliation
• Coordinate literature and sample ordering across vendors and locations
• Approve vendor invoices and ensure discount deadlines are met
• Maintain and audit purchase orders, sales orders, RMAs, debit memos, and branch transfers
• Participate in and contribute to Coordinator-level conference calls
• Train and support CSR team members on systems and procedures
• Identify process improvements and collaborate with management to implement changes
• Ensure showroom cleanliness and presentation standards are upheld
• Perform additional projects and duties to support evolving business needs

Knowledge & Skills

·        Proficiency in Microsoft Office (Excel for reporting, Outlook for scheduling)

·        Experience with ERP systems (e.g., Williams) and CRM platforms

·        Strong understanding of purchase order lifecycle, RMAs, debit memos, and vendor invoicing

·        Ability to train and mentor junior staff in operational procedures

·        Skilled in reconciling petty cash and managing showroom accounting processes

·        Excellent time management and prioritization skills

·        Strong written communication for vendor correspondence and internal reporting

·        Ability to identify process inefficiencies and recommend improvements

·        Experience coordinating literature and sample orders across multiple vendors

·        Comfortable participating in cross-functional meetings and conference calls

·        Experience in kitchen & bath or home improvement industry preferred

·         

Experience

·        Customer service or showroom operations experience desired

·        Experience in kitchen & bath or home improvement industry preferred

People Management

No

Physical Requirements / Work Environment

·        Must be able to sit and operate a computer and phone for extended periods of time

·        Must be able to perform essential responsibilities with or without reasonable accommodations