Kitchen & Bath Coordinator

Position Summary

The Showroom Coordinator serves as a key operational leader within the showroom, bridging customer service with administrative and accounting functions. This role oversees process execution, vendor coordination, and system accuracy, while mentoring CSRs and ensuring compliance with company standards. The coordinator is expected to take initiative, manage priorities, and contribute to strategic improvements.

Position Responsibilities

May include:

• Lead showroom operations with a professional and welcoming approach
• Oversee lead and permit tracking systems and ensure timely updates
• Manage Williams and showroom accounting processes with accuracy
• Supervise point-of-sale procedures and petty cash reconciliation
• Coordinate literature and sample ordering across vendors and locations
• Approve vendor invoices and ensure discount deadlines are met
• Maintain and audit purchase orders, sales orders, RMAs, debit memos, and branch transfers
• Participate in and contribute to Coordinator-level conference calls
• Train and support CSR team members on systems and procedures
• Identify process improvements and collaborate with management to implement changes
• Ensure showroom cleanliness and presentation standards are upheld
• Perform additional projects and duties to support evolving business needs

Knowledge & Skills

·        Proficiency in Microsoft Office (Excel for reporting, Outlook for scheduling)

·        Experience with ERP systems (e.g., Williams) and CRM platforms

·        Strong understanding of purchase order lifecycle, RMAs, debit memos, and vendor invoicing

·        Ability to train and mentor junior staff in operational procedures

·        Skilled in reconciling petty cash and managing showroom accounting processes

·        Excellent time management and prioritization skills

·        Strong written communication for vendor correspondence and internal reporting

·        Ability to identify process inefficiencies and recommend improvements

·        Experience coordinating literature and sample orders across multiple vendors

·        Comfortable participating in cross-functional meetings and conference calls

·        Experience in kitchen & bath or home improvement industry preferred

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Experience

·        Customer service or showroom operations experience desired

·        Experience in kitchen & bath or home improvement industry preferred

People Management

No

Physical Requirements / Work Environment

·        Must be able to sit and operate a computer and phone for extended periods of time

·        Must be able to perform essential responsibilities with or without reasonable accommodations