KEY ACCOUNTS MANAGER 1

The Key Account Manager’s responsibilities include planning, maintaining, organizing and growing sales through;  calling on RNC dealers with key accounts and markets, conflict management, delivering and administering sales programs, open houses and product training, generating and following up on leads. The Key Account Manager contributes to the growth of our customer base and increasing market share while meeting the Company’s objective and sales targets. 

Position Responsibilities may include: 

• Oversee the relationship of the company’s most important clients 
• Ensure a proper sales strategy is implemented and the needs of their accounts are supported through all channels of communication 
• Utilize company tools and software to analyze sales and discuss progress with accounts and management 
• Develop an outreach strategy to maximize revenue opportunities amongst all key stakeholders 
• Leverages member benefits/loyalty program available to key accounts 
• Call on dealers with key account and market, conflict management;  
• Deliver and administer programs, open houses and product training.  
• Provide information and assistance to key management as it pertains to customer requirements including new products, marketing programs and distribution options 
• Evaluate the results of sales programs and directs appropriate actions in attaining sales goals. 
• Monitor and analyze current sales trends and competitive activity and identify opportunities to increase the Company’s sales to become the leader in the HVAC industry. 
• Maintain in person ongoing contact with National Accounts including providing workflow process training regularly 
• Perform additional projects/duties to support ongoing business needs 

Nature & Scope: 

• Ensures work is aligned with the Director’s expectations, goals, and vision  

• Accountable for implementation of policies, processes, and procedures for short-term results 
• Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director 
• Works on difficult to moderately complex issues and projects  

• Provides guidance and training to subordinates 

• Has authority to hire, recommend pay, establish performance and recommend for termination 
• Level of signing authority established by company policy/guidelines 

Knowledge & Skills:

• Strong market and industry knowledge of HVAC products and services  
• Solid business understanding- specifically related to communicating with both clients as well as internal team members.  
• Proficient sales ability with the ability to build and action a robust sales plan  
• Strong relationship building and customer service skills with the ability to generate new business through negotiating and carrying out a sales plan 

• Excellent verbal and written communication and presentation skills 
• Effective negotiation and conflict management skills  

• Ability to use good judgement and strong work ethics and integrity on the job 

• Strategic thinking with the ability to strategically plan 
• Effective organizational skills and time management skills. 
• Ability to work well and produce professional quality deliverables under tight time constraints.  
• Self-motivated with the ability to work autonomously with minimal supervision 
• Strong working knowledge with MS Office; Outlook, Power Point, Excel and Word and database applications/platforms such as CRM, expense reporting, etc 
• Ability to apply good judgement, strong work ethics and integrity on the job. 

Competency:

Experience: 

• 3 plus years of account management experience within the HVAC industry 
• Experience working in complex business environments and on high-pressure, fast-paced projects in a collaborative team setting 

Education/Certification:

• Bachelor’s degree in Business or related field. 

People Management: No 

Physical Requirements / Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations 

Reports To: 

• Area Sales Manager 

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.