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Position Summary
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The Residential Fireplace Installer is responsible for the safe and professional installation, troubleshooting, and servicing of hearth products for Williams dealers and residential customers. This role requires mechanical aptitude, physical agility, and a commitment to delivering exceptional customer service. Installers work closely with internal staff and external clients to ensure timely and accurate completion of installations in accordance with company standards and safety regulations.
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Position Responsibilities
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May include;
- Install and troubleshoot fireplaces and related hearth products at residential sites
- Communicate professionally with customers and internal staff via phone, text, and email
- Follow installation procedures and complete tasks as directed by manager or trainer
- Review manuals, building codes, and technical documents to confirm installation requirements
- Use electronic scheduling systems via smartphone or tablet to manage daily tasks
- Operate hand tools, battery-powered tools, and AC-powered tools safely and effectively
- Utilize ladders, scaffolding, lifts, and harnesses to access elevated areas such as roofs, attic spaces, and chases
- Work in confined or elevated spaces including crawl spaces, ducts, and above ceilings
- Handle and install materials such as manufactured fireplaces, mantels (wood and cast), stone surrounds, metal venting, sheet metal, and gas lines
- Maintain a clean and organized work environment
- Phone Program/Business use: Company Provided Device or Personal Device Reimbursement
- Perform additional duties as assigned by the Installation Services Manager, GM of Hearth Products, or other senior leadership
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Nature & Scope
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- Works within well-defined instructions
- Uses established procedures and works under supervision to perform assigned tasks
- Work is closely supervised
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Knowledge & Skills
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- Proficient in the use of hand tools, battery-powered tools, and AC-powered tools
- Comfortable using ladders, scaffolding, lifts, and harnesses (when required) to access elevated areas such as roofs, attic spaces, and chases
- Physically capable of working in challenging positions including climbing up to 40 feet, navigating crawl spaces, ducts, and above-ceiling areas
- Experience handling and installing materials such as manufactured fireplaces, wood and cast mantels, natural stone surrounds, metal venting, sheet metal, and gas lines
- Strong attention to detail and commitment to safety protocols
- Effective verbal and written communication skills for interacting with customers and internal staff
- Ability to follow well-defined instructions and established procedures
- Comfortable working under close supervision while maintaining a high level of professionalism
- Willingness to learn new technologies, tools, and installation methods
- Dependable, self-motivated, and able to work both independently and as part of a team
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Competency
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Experience
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0-2 years of relevant trades experience
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Education/Certification
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High school diploma or GED equivalent
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People Management
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No
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Physical Requirements / Work Environment
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- Must be able to safely and effectively perform all primary job responsibilities in a physically demanding environment
- Ability to lift, carry, and maneuver materials weighing up to 75 lbs, including repetitive handling and team lifts for heavier items
- Comfortable working in elevated and confined spaces such as roofs, chases, attics, crawl spaces, ducts, and above ceilings
- Capable of climbing ladders, scaffolding, and operating high-lift equipment up to 40 feet
- Regular use of safety equipment including ladders, scaffolding, lifts, and harnesses (when required) to access elevated work areas
- Skilled in handling and installing a variety of materials including manufactured fireplaces, wood and cast mantels, natural stone surrounds, metal venting, sheet metal, and gas lines
- Proficient in the use of hand tools, battery-powered tools, and AC-powered tools in both indoor and outdoor environments
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Reports To:
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Manager, Installation Services
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Williams Distributing Co. and Shoemaker Inc., part of Daikin Comfort Technologies North America, Inc., a leading wholesale distributor in Michigan, Ohio, and Indiana, specializing in HVAC equipment and residential products like Kitchen and Bath, Hearth, and Garage Doors. Our mission is to enhance living environments through quality products and services while working closely with dealers, builders, contractors, designers, and architects. Learn More About Williams Distributing
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
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