Customer Service Representative- Builder Sales

Position Summary:

This role supports the Builder sales division by managing customer orders while delivering excellent customer service. The ideal candidate will maintain accurate documentation, address inquiries promptly, and build strong working relationships with customers, vendors and internal teams.

Key Responsibilities May Include:

Customer Service & Order Support

• Process, purchase, and manage incoming customer orders from the phone, email and websites
• Respond to customer inquiries and resolve issues in a timely, professional manner.
• Input customer orders into the system accurately.
• Communicate with suppliers and subcontractors to ensure seamless scheduling and coordination.
• Participate in team meetings and training sessions to stay updated on internal best practices and industry trends.
• Cultivate strong relationships with customers to support repeat business and referrals.
• Perform additional tasks and special projects as assigned to meet business needs.

Knowledge & Skills:

• Strong verbal and written communication skills, especially over the phone.
• Excellent time management, organizational, and problem-solving abilities.
• High attention to detail and accuracy in all administrative tasks.
• Ability to work independently with minimal supervision.
• Comfortable collaborating across departments in a fast-paced environment.
• Quick to learn new technologies, products, and systems.
• Skilled in managing customer expectations and building positive relationships.

Experience:

• Prefer 1 year of customer service experience, with a proven ability to resolve customer concerns effectively.

Education/Certification:

• High School Diploma or GED required.

People Management:

• None

Physical Requirements / Work Environment:

• Ability to sit, stand, walk, or drive for extended periods throughout the workday.
• Occasional bending, reaching, or stair climbing in showroom or warehouse.
• Work is primarily performed in an office environment.
• Regular use of computers, tablets, phones, and other standard office equipment.

Williams Distributing Co. and Shoemaker Inc., part of Daikin Comfort Technologies North America, Inc., a leading wholesale distributor in Michigan, Ohio, and Indiana, specializing in HVAC equipment and residential products like Kitchen and Bath, Hearth, and Garage Doors. Our mission is to enhance living environments through quality products and services while working closely with dealers, builders, contractors, designers, and architects. Learn More About Williams Distributing

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
 

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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