What are the responsibilities and job description for the Roadside Tech position at JOAT&CO Roadside Assistance LLC.?
The Roadside Tech plays a crucial role in providing prompt and effective roadside assistance to a diverse fleet of vehicles, including passenger cars, light trucks and vans, and heavy-duty trucks. Operating within a dispatch-supported small service team, this position requires the ability to handle emergency repairs, vehicle diagnostics, and customer communication while adhering to safety standards. With varied shifts including on-call and rotating schedules, the Roadside Tech ensures vehicles are back on the road quickly and safely across local and long-distance routes.
Responsibilities
- Perform vehicle diagnostics to identify issues quickly
- Conduct emergency roadside repairs including tire changes and jump starts
- Communicate effectively with customers to explain services and resolve concerns
- Ensure full compliance with safety protocols and standards
- Navigate routes efficiently using mobile dispatch apps and tools
- Provide fuel delivery and lockout assistance as needed
- Utilize a range of tools such as 2-ton jacks, lockout kits, and standard hand tools
- Adapt to various shift patterns including day, night, rotating, and on-call availability
Preferred Qualifications
- 1 years experience in vehicle roadside assistance
- Vocational training in automotive repair
- Valid Driver’s License
- Knowledge of automotive repair and diagnostic tools
- Strong customer service and communication skills
- Familiarity with safety standards and protocols
- Effective problem solving and time management abilities
Salary : $400 - $1,000