Cashier - Delhi Skyline

Cashier Responsibilities

Delhi Skyline

Customer Service

• Greet each customer walking in the restaurant.
• Always be smiling.
• Be attentive to customers walking in (if customers have toddlers ask if they would like a high chair).
• Always look to improve guest experience.
• When cashing out customers, always ask how everything was for them.
• If a customer says the food/service/anything was not good respond, “I’m sorry to hear that, let me grab a manager.”
• Thank the customer for coming.
• Invite the customer to return.
• Answer the phone with “Thank you for calling Delhi Skyline, this is (your name) how may I help you?”
• Your #1 priority is to have customers happy while they are here and when they leave.

Responsibilities

• Work as a team with the rest of your crew (servers, production, management, kitchen).
• Have complete knowledge of the POS System.
• Training downtime is to be spent learning each section of the POS System.
• Have complete knowledge of how the walk-in and carry out food is rotated. (crackers, carry out cheese, First in First out Method)
• Repeat every order to the customer at the menu board and window.
• Open and check every single box for accuracy and food quality control before handing it to the customer.
• Larger bills are always to be marked with a counterfeit marker
• If a bill looks odd or suspicious, call management for help.
• Assist in keeping the restaurant clean during a rush. (Wipe down tables, clean front doors, clean windows, wipe down carry out station, etc.)
• Always pick up loose trash on the floor near the entrance, carry out stations, and Steam-Table.
• Keep talking between employees to a bare minimum.
• Continually stock station during your shift.
• Completely stock station at the end of your shift. (Make sure napkins are crease up)
• Bathrooms are to be checked and stocked/cleaned after each shift.
• Wash hands any time you change a task.
• No food or drink is to be consumed around Steam-Table, server station, food prep areas, or carryout stations.
• Treat all employees with respect.