Overnight Stocker/ Early Morning replenishment team member

• Job Description Summary

Job Description Summary

SUMMARY

The Merchandise & Replenishment Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Merchandise & Replenishment Team Member's role is to ensure that the sales floor is fully stocked and presentable for our customers by bringing merchandise from the back room to the sales floor and efficiently stocking the shelves. The Merchandise & Replenishment Team Member will also embody characteristics and perform duties of Brand Ambassador, Operational Excellence, Business Acumen, and Inspirational Leader.

ESSENTIAL RESPONSIBILITIES

BRAND AMBASSADOR AND CUSTOMER SERVICE

• Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs
• Asks open-ended questions to learn about customers' project needs and escorts them to the desired

product's location

• Engages in friendly conversation with customers about their projects while serving them at the cutting

counter, cash register, and sales floor

OPERATIONAL EXCELLENCE

• Stocks shelves accurately according to planogram while maintaining a high level of productivity and close

attention to detail

• Unloads freight from the truck and sorts it according to company procedures
• Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away

returns, and cleaning up any spills/messes with a sense of urgency

• May occasionally cut fabric for customers or process customer transactions at the cash register

BUSINESS ACUMEN

• Invites customers to participate in store activities such as Education Classes, Custom Framing, and any

other events

• Proactively drives sales through product knowledge, active selling techniques, suggesting services, and

building strong customer relationships to the JOANN brand

• Works to minimize shrink in the store by following proper policies and procedures including, but not limited

to, cutting counter accuracy, remnants, damages, and inventory management

INSPIRATIONAL LEADER

• Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store

Management

• Works with Store Management and other Team Members on projects in a friendly and professional manner
• Assists with training new Team Members on running the register, cutting fabric, stocking shelves, and

customer service

PHYSICAL REQUIREMENTS

• Stand during an entire shift (other than normal break time).
• Continuously walk around all areas of the store throughout shift.
• Read written instructions, reports, and other information on paper and computer screens.
• Orally communicate with customers and other team members on consistent basis throughout their shift.
• Input data on computer keyboard and handheld units.
• Use 2-way radios (hear incoming messages and provide verbal response).
• Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales

floor.

• Lift, place, and arrange items on shelves and racks.
• Bend down and reach above head.
• Climb and descend ladder.
• Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs on a constant basis, 10 lbs on

a frequent basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts on an infrequent basis).

EXPECTED AVAILABILITY

• Part-time status requires availability that meets the needs of the store. Part-time Team Members are

generally scheduled to work less than an average of 30 hours per week in a measurement period, as
defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is
defined as the ability to work any and all hours required without restrictions as to the time of day or day of
week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are
scheduled according to needs of the store and the team member's availability. Relocation may be required
for career progression.

EDUCATION / EXPERIENCE

• Education Minimum: High School Diploma, GED, or equivalent
• Experience Minimum: 1 years experience in a customer centric environment preferred

Hiring Requirements

Job Details

• Job Profile

Job Profile

*

Merchandise & Replenishment Team Member
*

• Job Families for Job Profiles

Job Families for Job Profiles

*

Field Stores
*

• Worker Sub-Type

Worker Sub-Type

*

Regular
*

• Worker Type

Worker Type

*

Team Member
*

• Time Type

Time Type

*

Part time
*

• Compensation Grade

Compensation Grade

*

TM
*

• Primary Location

Primary Location

*

*

Store 2217
*

• Primary Job Posting Location

Primary Job Posting Location

*

*

Paramus, NJ
*

• Scheduled Weekly Hours

Scheduled Weekly Hours

28

• Work Shift

Work Shift

*

Shift 3 (United States of America)
*

• Recruiting Start Date

Recruiting Start Date

08/31/2020

• Target Hire Date

Target Hire Date

09/30/2020

• Target End Date

Target End Date

10/30/2020

Additional Information

• Union Membership from Job Profile

Union Membership from Job Profile

(empty)

• Allowed Unions from Job Profile

Allowed Unions from Job Profile

(empty)

• Job Description

SUMMARY

The Merchandise & Replenishment Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Merchandise & Replenishment Team Member's role is to ensure that the sales floor is fully stocked and presentable for our customers by bringing merchandise from the back room to the sales floor and efficiently stocking the shelves. The Merchandise & Replenishment Team Member will also embody characteristics and perform duties of Brand Ambassador, Operational Excellence, Business Acumen, and Inspirational Leader.

ESSENTIAL RESPONSIBILITIES

BRAND AMBASSADOR AND CUSTOMER SERVICE

• Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs
• Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location
• Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor

OPERATIONAL EXCELLENCE

• Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail
• Unloads freight from the truck and sorts it according to company procedures
• Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency
• May occasionally cut fabric for customers or process customer transactions at the cash register

BUSINESS ACUMEN

• Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events
• Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand
• Works to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management

NSPIRATIONAL LEADER

• Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management
• Works with Store Management and other Team Members on projects in a friendly and professional manner
• Assists with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service

PHYSICAL REQUIREMENTS

• Stand during an entire shift (other than normal break time).
• Continuously walk around all areas of the store throughout shift.
• Read written instructions, reports, and other information on paper and computer screens.
• Orally communicate with customers and other team members on consistent basis throughout their shift.
• Input data on computer keyboard and handheld units.
• Use 2-way radios (hear incoming messages and provide verbal response).
• Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
• Lift, place, and arrange items on shelves and racks.
• Bend down and reach above head.
• Climb and descend ladder.
• Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs on a constant basis, 10 lbs on a frequent basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts on an infrequent basis).

EXPECTED AVAILABILITY

• Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 30 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression.

EDUCATION / EXPERIENCE

• Education Minimum: High School Diploma, GED, or equivalent
• Experience Minimum: 1 years experience in a customer centric environment preferred

Job Type: Part-time

Pay: $14.50 per hour

Benefits:

• Employee discount

Shift:

• 8 hour shift
• Day shift
• Overnight shift

Weekly day range:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

Salary : $15